CVE-2017-3619 in Automatic Service Request
Summary
by MITRE
Vulnerability in the Automatic Service Request (ASR) component of Oracle Support Tools (subcomponent: ASR Manager). The supported version that is affected is Prior to 5.7. Easily "exploitable" vulnerability allows low privileged attacker with logon to the infrastructure where Automatic Service Request (ASR) executes to compromise Automatic Service Request (ASR). Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Automatic Service Request (ASR) accessible data. CVSS 3.0 Base Score 5.5 (Confidentiality impacts). CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N).
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Analysis
by VulDB Data Team • 12/20/2020
The vulnerability identified as CVE-2017-3619 resides within Oracle Support Tools' Automatic Service Request (ASR) component, specifically within the ASR Manager subcomponent. This flaw affects versions prior to 5.7 and represents a significant security weakness that can be exploited by attackers with minimal privileges. The vulnerability's classification as easily exploitable indicates that the attack vector requires little sophistication and can be leveraged by adversaries who have already gained access to the underlying infrastructure where ASR operates. The CVSS 3.0 scoring system assigns a base score of 5.5, reflecting a medium severity threat that primarily targets confidentiality impacts with a vector indicating local access requirements, low attack complexity, and low privileges needed for exploitation.
The technical nature of this vulnerability stems from insufficient access controls and authorization mechanisms within the ASR Manager component. When an attacker successfully compromises the ASR execution environment, they can potentially gain unauthorized access to all data that the ASR system can reach, including sensitive information that may be stored or processed by the service request management infrastructure. The vulnerability's impact extends beyond simple data access, as it could enable complete compromise of the ASR data repository, potentially exposing confidential information about system configurations, support requests, or other critical operational data. This weakness essentially allows a local attacker with minimal privileges to escalate their access rights and obtain comprehensive data access within the ASR environment.
The operational impact of this vulnerability is substantial for organizations relying on Oracle Support Tools for their service request management processes. Once exploited, the vulnerability could lead to unauthorized disclosure of sensitive operational data, potentially including system configurations, support ticket contents, or other proprietary information that could be valuable to adversaries. The local access requirement means that attackers must first gain access to the system hosting the ASR component, but this access requirement does not significantly limit the vulnerability's threat potential given that many organizations may have insufficient security controls to prevent local privilege escalation or unauthorized system access. The vulnerability's classification under CWE 284 (Improper Access Control) and its alignment with ATT&CK technique T1078 (Valid Accounts) demonstrates how this weakness can be exploited to maintain persistent access and escalate privileges within the target environment.
Organizations should immediately implement mitigations including applying the relevant Oracle patches and updates to bring their ASR components to version 5.7 or later, where the vulnerability has been addressed. System administrators should also review and strengthen access controls for systems running ASR components, ensuring that only authorized personnel have local access to these critical infrastructure elements. Network segmentation and monitoring of access patterns to ASR systems can help detect potential exploitation attempts. The vulnerability's low privilege requirement and local access vector make it particularly dangerous in environments where security controls may be insufficient, emphasizing the need for comprehensive access management and regular security assessments of support tool implementations. Organizations should also consider implementing additional monitoring and logging mechanisms specifically for ASR-related activities to detect and respond to potential exploitation attempts.