CVE-2018-3314 in MICROS Relate CRM Software
Summary
by MITRE
Vulnerability in the MICROS Relate CRM Software component of Oracle Retail Applications (subcomponent: Customer). The supported version that is affected is 11.4. Difficult to exploit vulnerability allows low privileged attacker with network access via HTTP to compromise MICROS Relate CRM Software. While the vulnerability is in MICROS Relate CRM Software, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all MICROS Relate CRM Software accessible data as well as unauthorized access to critical data or complete access to all MICROS Relate CRM Software accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:H/PR:L/UI:N/S:C/C:H/I:H/A:N).
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Analysis
by VulDB Data Team • 09/03/2023
The vulnerability identified as CVE-2018-3314 resides within the MICROS Relate CRM Software component of Oracle Retail Applications, specifically affecting the Customer subcomponent in version 11.4. This represents a significant security weakness that demonstrates the critical importance of proper access control mechanisms in customer relationship management systems. The vulnerability's classification as difficult to exploit indicates that while it requires some level of skill and knowledge to leverage, the attack surface remains accessible to determined threat actors who possess basic network connectivity to the target system. The CVSS 3.0 score of 8.2 reflects the high severity of potential impacts, particularly given the confidentiality and integrity implications that could affect the entire customer data ecosystem.
The technical flaw manifests as an insufficient authorization mechanism that allows low privileged attackers to perform unauthorized operations against the CRM software's data repository. This vulnerability operates through HTTP network access, making it particularly dangerous as it can be exploited from remote locations without requiring physical presence or elevated privileges. The attack vector requires network access via HTTP, which means that any system with exposed web services or API endpoints could potentially be compromised. This aligns with CWE-284 (Improper Access Control) and represents a classic case of inadequate privilege enforcement that permits unauthorized data manipulation. The vulnerability's impact extends beyond the immediate target system as indicated by the CVSS score's "S:C" (Scope: Changed) classification, suggesting that successful exploitation could affect additional products within the broader Oracle Retail ecosystem.
The operational consequences of this vulnerability are severe and multifaceted, encompassing the complete compromise of customer data integrity and confidentiality. Attackers could potentially create, delete, or modify critical customer information, leading to data corruption, loss of sensitive customer records, and unauthorized access to all accessible data within the CRM system. This represents a significant breach of data protection principles and could result in substantial financial losses, regulatory penalties, and reputational damage for organizations using the affected software. The potential for unauthorized access to complete customer datasets places this vulnerability in the category of critical security flaws that require immediate attention and remediation. The CVSS vector's high confidentiality and integrity impacts demonstrate that the vulnerability could enable attackers to not only read sensitive customer information but also alter or destroy it, fundamentally compromising the trust relationship between organizations and their customers.
Organizations affected by CVE-2018-3314 should implement immediate mitigations including network segmentation, access control hardening, and comprehensive monitoring of HTTP traffic to detect suspicious activities. The vulnerability's classification under ATT&CK matrix as a privilege escalation or access control bypass technique emphasizes the need for robust network security controls and regular vulnerability assessments. Security teams should prioritize patch management processes and consider implementing additional authentication layers, web application firewalls, and intrusion detection systems to protect against exploitation attempts. The affected Oracle Retail Applications should be updated to versions that address this vulnerability, and organizations should conduct thorough security audits of their CRM systems to identify potential related weaknesses in their broader security infrastructure. Regular penetration testing and security assessments should be performed to ensure that similar access control vulnerabilities are not present in other components of the retail application suite.