CVE-2018-3315 in Retail Customer Management
Summary
by MITRE
Vulnerability in the Oracle Retail Customer Management and Segmentation Foundation component of Oracle Retail Applications (subcomponent: Customer). Supported versions that are affected are 16.0 and 17.0. Difficult to exploit vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Retail Customer Management and Segmentation Foundation. While the vulnerability is in Oracle Retail Customer Management and Segmentation Foundation, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Oracle Retail Customer Management and Segmentation Foundation accessible data as well as unauthorized access to critical data or complete access to all Oracle Retail Customer Management and Segmentation Foundation accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:H/PR:L/UI:N/S:C/C:H/I:H/A:N).
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Analysis
by VulDB Data Team • 07/06/2020
The vulnerability identified as CVE-2018-3315 resides within the Oracle Retail Customer Management and Segmentation Foundation component of Oracle Retail Applications, specifically affecting versions 16.0 and 17.0. This represents a significant security weakness in the customer data management infrastructure that forms the backbone of retail customer analytics and segmentation capabilities. The vulnerability's classification as difficult to exploit indicates that while it requires some level of technical skill and knowledge to leverage, the attack surface remains sufficiently broad to pose a genuine threat to organizations relying on this system. The attack vector through HTTP network access means that malicious actors can potentially target this vulnerability from remote locations without requiring physical access to the system infrastructure.
The technical flaw manifests as a privilege escalation vulnerability that allows low-privileged attackers to gain unauthorized access to critical data and system functionalities within the Oracle Retail Customer Management and Segmentation Foundation. This vulnerability operates through a weakness in the authentication and authorization mechanisms that control access to customer data repositories and segmentation capabilities. The CVSS 3.0 score of 8.2 reflects the severity of impact, with high confidentiality and integrity implications indicating that successful exploitation could lead to unauthorized modification, deletion, or creation of customer data, potentially compromising the entire customer management ecosystem. The vulnerability's potential to impact additional products demonstrates the interconnected nature of retail applications and the cascading effects that can occur when core components are compromised.
The operational impact of CVE-2018-3315 extends beyond simple data compromise to include potential business disruption and regulatory compliance violations. Organizations utilizing Oracle Retail Customer Management and Segmentation Foundation face risks of customer data breaches that could result in significant financial losses, reputational damage, and legal consequences. The ability to achieve complete access to all accessible data means that attackers could potentially exfiltrate entire customer databases, modify segmentation parameters that affect marketing strategies, or delete critical customer information that impacts business operations. The security implications align with CWE-284 (Improper Access Control) and may also relate to CWE-311 (Missing Encryption of Sensitive Data) depending on the specific implementation details. The CVSS vector indicates that while the attack requires high complexity (AC:H) and low privilege (PR:L), the potential for significant impact (S:C) makes this vulnerability particularly dangerous in environments where customer data is highly sensitive and regulated.
Organizations should implement immediate mitigations including network segmentation to limit access to the affected components, deployment of web application firewalls to monitor and filter HTTP traffic, and comprehensive access control reviews to ensure that only authorized personnel can access the vulnerable system components. Regular security assessments and vulnerability scanning should be conducted to identify similar weaknesses in related Oracle Retail applications. The remediation process should involve applying Oracle's official security patches as soon as they become available, while also implementing additional monitoring controls to detect potential exploitation attempts. This vulnerability demonstrates the importance of maintaining up-to-date security measures and highlights the critical nature of protecting customer data management systems that often contain sensitive personal information and business-critical customer analytics that drive retail decision-making processes.