CVE-2020-14531 in Siebel UI Framework
Summary
by MITRE
Vulnerability in the Siebel UI Framework product of Oracle Siebel CRM (component: SWSE Server). Supported versions that are affected are 20.6 and prior. Difficult to exploit vulnerability allows unauthenticated attacker with network access via HTTP to compromise Siebel UI Framework. Successful attacks require human interaction from a person other than the attacker. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Siebel UI Framework accessible data as well as unauthorized update, insert or delete access to some of Siebel UI Framework accessible data. CVSS 3.1 Base Score 5.9 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:H/PR:N/UI:R/S:U/C:H/I:L/A:N).
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Analysis
by VulDB Data Team • 11/02/2020
The vulnerability identified as CVE-2020-14531 resides within the Siebel UI Framework component of Oracle Siebel CRM, specifically within the SWSE Server module. This weakness affects versions 20.6 and earlier, representing a significant security gap in Oracle's customer relationship management platform that has been present for several release cycles. The vulnerability demonstrates characteristics that align with CWE-284, which addresses improper access control mechanisms, and operates under the ATT&CK framework's privilege escalation and credential access tactics. The affected system represents a critical component of enterprise customer management infrastructure where unauthorized access could lead to substantial business disruption and data compromise.
The technical flaw manifests as a difficulty to exploit condition that requires an unauthenticated attacker to gain network access through HTTP protocols to compromise the Siebel UI Framework. This particular vulnerability operates with a CVSS 3.1 base score of 5.9, indicating a medium to high severity threat level. The attack vector requires network access with a high complexity level, meaning that while the vulnerability exists, exploitation requires specific conditions that are not trivial to achieve. The vulnerability's designation as requiring human interaction from a person other than the attacker suggests that social engineering or user manipulation may be necessary components for successful exploitation, though this does not diminish the overall risk profile.
The operational impact of this vulnerability extends beyond simple data access, encompassing the potential for unauthorized modification of critical business data. Successful exploitation can result in complete access to all Siebel UI Framework accessible data, which typically includes customer information, sales records, and business process data that organizations consider highly sensitive. Additionally, the vulnerability allows for unauthorized update, insert, or delete operations against some of the accessible data, creating potential for data integrity compromise that could severely impact business operations. The confidentiality impact is rated as high, while the integrity impact is rated as low to medium, indicating that while attackers can access sensitive information, they may also be able to modify data in ways that could cause operational disruption.
Organizations should implement multiple layers of defense to mitigate this vulnerability, including network segmentation, robust access controls, and regular security updates to ensure they are running patched versions of the Siebel CRM software. The vulnerability's classification under CVSS vector CVSS:3.1/AV:N/AC:H/PR:N/UI:R/S:U/C:H/I:L/A:N demonstrates that while network-based attacks are possible, the complexity of exploitation requires additional conditions beyond simple network access. Security teams should consider implementing network monitoring to detect unusual HTTP traffic patterns and ensure that all systems are updated to versions that address this specific vulnerability, as the affected versions 20.6 and prior represent outdated software that may contain additional undiscovered vulnerabilities. This vulnerability exemplifies the importance of maintaining current software versions and implementing proper security controls to protect enterprise customer data repositories from unauthorized access.