CVE-2020-14710 in Customer Management
Summary
by MITRE
Vulnerability in the Customer Management and Segmentation Foundation product of Oracle Retail Applications (component: Security). Supported versions that are affected are 16.0, 17.0 and 18.0. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Customer Management and Segmentation Foundation. Successful attacks of this vulnerability can result in unauthorized update, insert or delete access to some of Customer Management and Segmentation Foundation accessible data as well as unauthorized read access to a subset of Customer Management and Segmentation Foundation accessible data. CVSS 3.1 Base Score 5.4 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N).
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Analysis
by VulDB Data Team • 11/02/2020
The vulnerability identified as CVE-2020-14710 resides within Oracle Retail Applications' Customer Management and Segmentation Foundation component, representing a significant security weakness that affects versions 16.0, 17.0, and 18.0 of the software. This flaw operates at the security layer of the application architecture and demonstrates characteristics that align with CWE-284 (Improper Access Control) and CWE-312 (Sensitive Data Exposure), making it particularly dangerous for retail environments where customer data protection is paramount. The vulnerability's classification as easily exploitable indicates that attackers with minimal privileges and network connectivity can leverage this weakness to gain unauthorized access to sensitive customer information.
The technical implementation of this vulnerability stems from inadequate access control mechanisms within the Customer Management and Segmentation Foundation module. An attacker with low privilege network access via HTTP protocol can exploit this weakness to perform unauthorized operations against the system's data. The attack vector specifically targets the application's security controls, allowing adversaries to manipulate data through update, insert, or delete operations while simultaneously gaining read access to portions of the customer database. This dual capability of data modification and information disclosure creates a comprehensive threat scenario that can severely impact both data integrity and confidentiality aspects of the retail application.
From an operational impact perspective, this vulnerability poses substantial risks to organizations utilizing Oracle Retail Applications, particularly those handling sensitive customer information including personal details, purchase histories, and demographic data. The CVSS 3.1 base score of 5.4 indicates a medium severity threat that can result in unauthorized access to customer data, potentially leading to data breaches, identity theft, and regulatory compliance violations. The attack requires minimal privileges and network access, making it particularly dangerous as it can be exploited by attackers who have gained basic network access to the organization's infrastructure. Organizations may face significant financial losses, reputational damage, and legal consequences from such security incidents, especially given the regulatory requirements imposed by data protection laws such as GDPR and CCPA.
Organizations should implement immediate mitigations including applying the relevant Oracle security patches and updates, reviewing and strengthening access controls, and implementing network segmentation to limit exposure to this vulnerability. Additional protective measures should encompass monitoring for suspicious network activity, conducting comprehensive vulnerability assessments, and establishing robust incident response procedures. The vulnerability's classification under ATT&CK technique T1078 (Valid Accounts) and T1566 (Phishing) suggests that attackers may leverage compromised credentials or social engineering approaches to exploit this weakness. Security teams should also consider implementing database activity monitoring solutions and privilege management controls to detect and prevent unauthorized data access attempts. Regular security awareness training for personnel and continuous vulnerability scanning of retail applications will help organizations maintain robust defenses against similar security weaknesses in their customer management systems.