CVE-2020-2649 in Retail Customer Management
Summary
by MITRE
Vulnerability in the Oracle Retail Customer Management and Segmentation Foundation product of Oracle Retail Applications (component: Internal Operations). The supported version that is affected is 16.0. Easily exploitable vulnerability allows low privileged attacker with logon to the infrastructure where Oracle Retail Customer Management and Segmentation Foundation executes to compromise Oracle Retail Customer Management and Segmentation Foundation. Successful attacks of this vulnerability can result in unauthorized read access to a subset of Oracle Retail Customer Management and Segmentation Foundation accessible data. CVSS 3.0 Base Score 3.3 (Confidentiality impacts). CVSS Vector: (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N).
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Analysis
by VulDB Data Team • 03/23/2024
The vulnerability identified as CVE-2020-2649 resides within Oracle Retail Customer Management and Segmentation Foundation, a critical component of Oracle Retail Applications that handles customer data management and segmentation operations. This vulnerability specifically affects version 16.0 of the product and represents a significant security weakness that can be exploited by attackers with minimal privileges. The vulnerability's classification as easily exploitable indicates that the attack vector requires little sophistication, making it particularly dangerous in production environments where such systems may be exposed to various threat actors.
The technical flaw manifests as a privilege escalation vulnerability that allows a low-privileged attacker who has already gained access to the system infrastructure where Oracle Retail Customer Management and Segmentation Foundation operates to compromise the application itself. This represents a critical breakdown in the principle of least privilege, where the attacker can leverage their existing access to elevate their privileges and gain unauthorized access to sensitive customer data. The vulnerability specifically impacts the confidentiality aspect of the CIA triad, as evidenced by the CVSS 3.0 Base Score of 3.3, with the confidentiality impact rated as low. The attack requires local access with low privileges, meaning an attacker must first establish a foothold on the system before exploiting this weakness.
The operational impact of this vulnerability extends beyond simple data theft, as it enables unauthorized read access to a subset of customer data that the application manages. This could include personally identifiable information, customer demographics, purchase histories, and segmentation data that organizations rely on for business operations. The scope of data exposure, while limited to a "subset" of accessible data, can still provide attackers with valuable information for further attacks, identity theft, or competitive intelligence gathering. Organizations utilizing this system face potential regulatory compliance violations and reputational damage if such data breaches occur, particularly given the sensitive nature of customer information typically stored in retail customer management systems.
This vulnerability aligns with CWE-284 (Improper Access Control) and follows patterns commonly seen in internal system compromise scenarios where attackers leverage existing access to escalate privileges. The ATT&CK framework categorizes this as a privilege escalation technique, specifically leveraging local access to gain elevated system privileges. Organizations should implement comprehensive network segmentation to limit access to critical systems, enforce strict access controls, and maintain regular patch management procedures to address such vulnerabilities. The CVSS vector analysis indicates that while the attack requires local access, the low complexity and low privilege requirements make this vulnerability particularly concerning for environments where system access may not be adequately restricted. Security teams should prioritize immediate remediation through Oracle's official patches while implementing additional monitoring to detect potential exploitation attempts in their environments.