CVE-2024-20944 in iSupport
Summary
by MITRE • 01/17/2024
Vulnerability in the Oracle iSupport product of Oracle E-Business Suite (component: Internal Operations). Supported versions that are affected are 12.2.3-12.2.13. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle iSupport. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle iSupport, attacks may significantly impact additional products (scope change). Successful attacks of this vulnerability can result in unauthorized update, insert or delete access to some of Oracle iSupport accessible data as well as unauthorized read access to a subset of Oracle iSupport accessible data. CVSS 3.1 Base Score 5.4 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N).
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Analysis
by VulDB Data Team • 06/20/2025
The vulnerability identified as CVE-2024-20944 represents a critical security flaw within Oracle iSupport, a component of the Oracle E-Business Suite that falls under the broader category of internal operations management. This vulnerability specifically affects versions 12.2.3 through 12.2.13, indicating a substantial attack surface across multiple releases of the software suite. The flaw resides in the internal operations functionality of iSupport, which serves as a customer service and support management system within enterprise environments. The vulnerability's classification as easily exploitable suggests that attackers can leverage relatively straightforward techniques to compromise the system, making it particularly dangerous in production environments where security controls may not be adequately enforced.
The technical nature of this vulnerability allows a low privileged attacker with network access via HTTP to gain unauthorized access to Oracle iSupport systems. This attack vector operates through standard web protocols, meaning that attackers can potentially exploit the flaw from external network positions without requiring physical access to the internal network. The requirement for human interaction from a person other than the attacker indicates that social engineering or user manipulation may be necessary to initiate the attack, potentially through phishing campaigns or other deceptive means that trick users into performing actions that trigger the vulnerability. The scope change aspect of this vulnerability is particularly concerning as it can impact additional products beyond the primary iSupport component, suggesting that the attack may cascade through interconnected systems within the Oracle E-Business Suite ecosystem.
From an operational impact perspective, successful exploitation of CVE-2024-20944 can result in significant data compromise including unauthorized update, insert, or delete operations against sensitive iSupport data, as well as unauthorized read access to subsets of accessible data. The CVSS 3.1 base score of 5.4 reflects the moderate severity of this vulnerability, with confidentiality and integrity impacts rated as low, though the scope change factor increases the overall risk profile. The attack requires low privileges and low complexity, making it accessible to attackers with minimal technical expertise. The network accessibility via HTTP means that this vulnerability could be exploited from anywhere on the internet, potentially allowing attackers to compromise systems without requiring proximity to the target network.
Security professionals should consider this vulnerability in the context of CWE-284 (Improper Access Control) and potentially CWE-352 (Cross-Site Request Forgery) given the HTTP-based attack surface and the potential for unauthorized data manipulation. The ATT&CK framework would classify this vulnerability under techniques related to privilege escalation and credential access, particularly through the use of web application vulnerabilities. Organizations should implement immediate mitigations including network segmentation to limit access to the iSupport component, application firewalls to monitor and restrict HTTP traffic, and user access controls to minimize the potential impact of social engineering attacks. Regular patch management and vulnerability assessment procedures should be enhanced to identify and remediate similar vulnerabilities in other Oracle E-Business Suite components. The scope change aspect necessitates comprehensive security assessments across the entire Oracle E-Business Suite ecosystem to identify potential cascading effects that could compromise additional systems beyond the primary iSupport component.