CVE-2024-30499 in CRM Perks Forms Plugin
Summary
by MITRE • 03/29/2024
Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection') vulnerability in CRM Perks CRM Perks Forms.This issue affects CRM Perks Forms: from n/a through 1.1.4.
Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.
Analysis
by VulDB Data Team • 05/07/2024
The vulnerability identified as CVE-2024-30499 represents a critical SQL injection flaw within the CRM Perks Forms component of the CRM Perks CRM system. This weakness allows attackers to manipulate database queries through improper neutralization of special elements in SQL commands, potentially enabling unauthorized access to sensitive customer data and system resources. The vulnerability exists in versions ranging from the initial release through version 1.1.4, indicating a persistent flaw that has not been adequately addressed in the software lifecycle. The affected component specifically processes form data submissions, making it a prime target for exploitation during user interactions with CRM forms. This issue falls under the well-known CWE-89 category, which specifically addresses SQL injection vulnerabilities where input data is not properly sanitized before being incorporated into database queries. The ATT&CK framework categorizes this vulnerability under the T1190 technique for exploiting vulnerabilities in web applications, specifically targeting the command execution and data manipulation capabilities of the application.
The technical implementation of this vulnerability occurs when user-provided input from CRM forms is directly concatenated into SQL query strings without proper sanitization or parameterization. Attackers can craft malicious inputs that alter the intended execution flow of database queries, potentially leading to data extraction, modification, or deletion. The flaw likely manifests when form fields containing user data are processed and inserted into database operations without appropriate input validation or escape sequence handling. This allows attackers to inject malicious SQL code that bypasses normal authentication mechanisms and executes unauthorized database operations. The vulnerability's impact extends beyond simple data theft, as successful exploitation could enable attackers to escalate privileges within the database environment, potentially gaining access to other system components or user accounts. The lack of proper input filtering creates a direct pathway for attackers to manipulate the underlying database structure and access sensitive information stored within the CRM system.
The operational impact of this vulnerability poses significant risks to organizations using CRM Perks Forms, particularly those handling sensitive customer information, personal data, or business-critical records. Successful exploitation could result in unauthorized data access, data corruption, or complete database compromise, potentially affecting thousands of customer records and business operations. Organizations may face regulatory compliance violations under data protection laws such as GDPR, CCPA, or other applicable privacy regulations, depending on the jurisdiction and data types involved. The vulnerability's presence in multiple versions suggests that organizations may have been exposed to risk for an extended period, potentially allowing attackers to establish persistent access or conduct extended reconnaissance activities. Additionally, the compromise of customer data could lead to reputational damage, financial losses, legal consequences, and increased security monitoring requirements. The attack surface is particularly concerning given that CRM systems typically contain valuable customer information, transactional data, and business intelligence that makes them attractive targets for cybercriminals.
Mitigation strategies for CVE-2024-30499 should prioritize immediate remediation through software updates or patches provided by the vendor. Organizations must implement comprehensive input validation and sanitization measures, ensuring all user-provided data undergoes proper encoding before database insertion. The implementation of prepared statements or parameterized queries should be enforced throughout the application to prevent direct SQL command concatenation. Network segmentation and access controls should be strengthened to limit potential exploitation paths, while comprehensive monitoring and logging should be enabled to detect suspicious activities. Regular security assessments and vulnerability scanning should be conducted to identify similar weaknesses in other components of the CRM system. Organizations should also consider implementing web application firewalls to provide additional protection against SQL injection attacks. The remediation process must include thorough testing to ensure that security patches do not introduce regressions in system functionality, while also validating that all input handling mechanisms properly neutralize special SQL characters and sequences. System administrators should establish incident response procedures specifically addressing SQL injection vulnerabilities and maintain updated threat intelligence to track related attack patterns targeting similar weaknesses in web applications.