CVE-2025-53340 in Awesome Support Plugin
Summary
by MITRE • 09/09/2025
Missing Authorization vulnerability in awesomesupport Awesome Support. This issue affects Awesome Support: from n/a through 6.3.4.
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Analysis
by VulDB Data Team • 09/10/2025
The CVE-2025-53340 vulnerability represents a critical missing authorization flaw within the Awesome Support plugin for WordPress, specifically impacting versions ranging from the initial release through 6.3.4. This vulnerability stems from insufficient access controls that allow unauthorized users to bypass intended security restrictions and gain access to protected functionality or data. The flaw exists in the plugin's permission handling mechanisms, where proper authentication checks are either absent or improperly implemented, creating a pathway for malicious actors to exploit the system.
This technical weakness manifests as a failure in the authorization process where the plugin does not adequately verify user privileges before granting access to sensitive operations or information. The vulnerability can be categorized under CWE-863, which specifically addresses "Incorrect Authorization" conditions where the system fails to properly enforce access control policies. Attackers can leverage this flaw to perform actions that should be restricted to administrators or authorized personnel, potentially leading to data manipulation, unauthorized access to support tickets, or modification of system configurations.
The operational impact of this vulnerability extends beyond simple unauthorized access, as it can enable attackers to compromise the entire support ticket management system. An attacker with minimal privileges could potentially escalate their access level to perform administrative functions, view confidential customer information, modify support workflows, or even inject malicious code into the support system. This represents a significant risk to organizations relying on Awesome Support for customer service management, as the vulnerability could be exploited to undermine the integrity and confidentiality of their support operations.
Security professionals should implement immediate mitigations including upgrading to the latest version of the Awesome Support plugin where the authorization flaw has been patched. Additionally, organizations should review their WordPress plugin management practices to ensure timely updates and consider implementing additional security layers such as web application firewalls or role-based access controls. The vulnerability aligns with ATT&CK technique T1078 which covers legitimate credentials, as unauthorized access through missing authorization can effectively provide attackers with elevated privileges within the system. Regular security audits and penetration testing should be conducted to identify similar authorization gaps in other plugins or custom applications, as this type of vulnerability remains prevalent in web applications where proper access control implementation is often overlooked.