Open Ticket Request System 5.0.31/6.0.13 Agent Preferences Table Data Loss input validation

CVSS Meta Temp Score
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Current Exploit Price (≈)
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CTI Interest Score
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5.3$0-$5k0.00

Summaryinfo

A vulnerability labeled as problematic has been found in Open Ticket Request System 5.0.31/6.0.13. This affects an unknown part of the component Agent Preferences Table Handler. The manipulation results in input validation (Data Loss). This vulnerability is cataloged as CVE-2018-20800. The attack may be launched remotely. There is no exploit available. The affected component should be upgraded.

Detailsinfo

A vulnerability was found in Open Ticket Request System 5.0.31/6.0.13 (Ticket Tracking Software). It has been classified as problematic. Affected is an unknown part of the component Agent Preferences Table Handler. The manipulation with an unknown input leads to a input validation vulnerability (Data Loss). CWE is classifying the issue as CWE-20. The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly. This is going to have an impact on availability. CVE summarizes:

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

The weakness was shared 03/13/2019. This vulnerability is traded as CVE-2018-20800 since 03/13/2019. It is possible to launch the attack remotely. A authentication is necessary for exploitation. The technical details are unknown and an exploit is not available.

Upgrading eliminates this vulnerability.

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Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.4
VulDB Meta Temp Score: 5.3

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 6.5
NVD Vector: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Name: Data Loss
Class: Input validation / Data Loss
CWE: CWE-20
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Timelineinfo

03/13/2019 🔍
03/13/2019 +0 days 🔍
03/14/2019 +1 days 🔍
08/01/2023 +1601 days 🔍

Sourcesinfo

Advisory: community.otrs.com
Status: Not defined

CVE: CVE-2018-20800 (🔍)
GCVE (CVE): GCVE-0-2018-20800
GCVE (VulDB): GCVE-100-131694

Entryinfo

Created: 03/14/2019 07:13
Updated: 08/01/2023 09:02
Changes: 03/14/2019 07:13 (36), 05/16/2020 12:01 (18), 08/01/2023 09:02 (4)
Complete: 🔍
Cache ID: 216::103

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