VDB-135926 · CVE-2019-9753 · GCVE-0-2019-9753

Open Ticket Request System up to 7.0.4 Search Result information disclosure

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
4.0	$0-$5k	0.00

Summaryinfo

A vulnerability classified as problematic was found in Open Ticket Request System 7.0.0/7.0.1/7.0.2/7.0.3/7.0.4. Affected is an unknown function of the component Search Result Handler. Such manipulation leads to information disclosure. This vulnerability is documented as CVE-2019-9753. The attack can be executed remotely. There is not any exploit available. Upgrading the affected component is advised.

Detailsinfo

A vulnerability was found in Open Ticket Request System 7.0.0/7.0.1/7.0.2/7.0.3/7.0.4 (Ticket Tracking Software). It has been rated as problematic. Affected by this issue is an unknown function of the component Search Result Handler. The manipulation with an unknown input leads to a information disclosure vulnerability. Using CWE to declare the problem leads to CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. Impacted is confidentiality. CVE summarizes:

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

The weakness was released 06/03/2019. This vulnerability is handled as CVE-2019-9753 since 03/13/2019. The exploitation is known to be easy. The attack may be launched remotely. The successful exploitation requires a simple authentication. The technical details are unknown and an exploit is not available. This vulnerability is assigned to T1592 by the MITRE ATT&CK project.

Upgrading to version 7.0.5 eliminates this vulnerability.

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Productinfo

Type

Ticket Tracking Software

Name

Open Ticket Request System

Version

License

free

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.0
VulDB Meta Temp Score: 4.0

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 4.3
NVD Vector: 🔍

CNA Base Score: 3.5
CNA Vector (MITRE): 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Information disclosure
CWE: CWE-200 / CWE-284 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Open Ticket Request System 7.0.5

Timelineinfo

03/13/2019 🔍
06/03/2019 +82 days 🔍
06/04/2019 +1 days 🔍
09/26/2023 +1575 days 🔍

Sourcesinfo

Advisory: community.otrs.com
Status: Not defined

CVE: CVE-2019-9753 (🔍)
GCVE (CVE): GCVE-0-2019-9753
GCVE (VulDB): GCVE-100-135926

Entryinfo

Created: 06/04/2019 12:58
Updated: 09/26/2023 21:43
Changes: 06/04/2019 12:58 (36), 06/19/2020 09:31 (18), 09/26/2023 21:33 (4), 09/26/2023 21:43 (12)
Complete: 🔍
Cache ID: 216::103