Open Ticket Request System up to 5.0.36/6.0.19/7.0.7 Email input validation

Summaryinfo

A vulnerability, which was classified as critical, has been found in Open Ticket Request System up to 5.0.36/6.0.19/7.0.7. The affected element is an unknown function of the component Email Handler. The manipulation leads to input validation. This vulnerability is documented as CVE-2019-12248. The attack can be initiated remotely. There is not any exploit available.

Detailsinfo

A vulnerability was found in Open Ticket Request System up to 5.0.36/6.0.19/7.0.7 (Ticket Tracking Software) and classified as critical. This issue affects an unknown functionality of the component Email Handler. The manipulation with an unknown input leads to a input validation vulnerability. Using CWE to declare the problem leads to CWE-20. The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

The weakness was released 06/17/2019 (Website). It is possible to read the advisory at lists.debian.org. The identification of this vulnerability is CVE-2019-12248 since 05/21/2019. The attack may be initiated remotely. No form of authentication is needed for a successful exploitation. It demands that the victim is doing some kind of user interaction. The technical details are unknown and an exploit is not publicly available.

The commercial vulnerability scanner Qualys is able to test this issue with plugin 176989 (Debian Security Update for otrs2 (DLA 1816-1)).

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Entry connected to this vulnerability is available at VDB-136573. Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 5.0.0
• 5.0.1
• 5.0.2
• 5.0.3
• 5.0.4
• 5.0.5
• 5.0.6
• 5.0.7
• 5.0.8
• 5.0.9
• 5.0.10
• 5.0.11
• 5.0.12
• 5.0.13
• 5.0.14
• 5.0.15
• 5.0.16
• 5.0.17
• 5.0.18
• 5.0.19
• 5.0.20
• 5.0.21
• 5.0.22
• 5.0.23
• 5.0.24
• 5.0.25
• 5.0.26
• 5.0.27
• 5.0.28
• 5.0.29
• 5.0.30
• 5.0.31
• 5.0.32
• 5.0.33
• 5.0.34
• 5.0.35
• 5.0.36
• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12
• 6.0.13
• 6.0.14
• 6.0.15
• 6.0.16
• 6.0.17
• 6.0.18
• 6.0.19
• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7

License

• free

CPE 2.3info

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CPE 2.2info

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Entryinfo

Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

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