OTRS Community Edition up to 6.0.24/7.0.13 Draft privileges management

Summaryinfo

A vulnerability was found in OTRS Community Edition up to 6.0.24/7.0.13. It has been rated as critical. The affected element is an unknown function of the component Draft Handler. This manipulation causes privileges management. This vulnerability is handled as CVE-2020-1767. The attack can be initiated remotely. There is not any exploit available.

Detailsinfo

A vulnerability was found in OTRS Community Edition up to 6.0.24/7.0.13 (Service Management Software). It has been declared as critical. Affected by this vulnerability is an unknown function of the component Draft Handler. The manipulation with an unknown input leads to a privileges management vulnerability. The CWE definition for the vulnerability is CWE-269. The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

The weakness was released 01/10/2020 (Website). The advisory is shared at otrs.com. This vulnerability is known as CVE-2020-1767 since 11/29/2019. The attack can be launched remotely. The successful exploitation requires a single authentication. It demands that the victim is doing some kind of user interaction. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1068 for this issue.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Entries connected to this vulnerability are available at VDB-148560 and VDB-148559. Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Type

• Service Management Software

Vendor

• OTRS

Name

• Community Edition

Version

• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12
• 6.0.13
• 6.0.14
• 6.0.15
• 6.0.16
• 6.0.17
• 6.0.18
• 6.0.19
• 6.0.20
• 6.0.21
• 6.0.22
• 6.0.23
• 6.0.24
• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7
• 7.0.8
• 7.0.9
• 7.0.10
• 7.0.11
• 7.0.12
• 7.0.13

License

• open-source

CPE 2.3info

• 🔍
• 🔍
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CPE 2.2info

• 🔍
• 🔍
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CVSSv3info

CVSSv2info

Exploitinginfo

Threat Intelligenceinfo

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Entryinfo

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

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