OTRS up to 7.0.14 External Frontend Request session expiration

CVSS Meta Temp Score
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CTI Interest Score
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5.7$0-$5k0.00

Summaryinfo

A vulnerability was found in OTRS up to 7.0.14. It has been declared as critical. This affects an unknown function of the component External Frontend. Executing a manipulation as part of Request can lead to session expiration. This vulnerability is handled as CVE-2020-1768. The attack can be executed remotely. There is not any exploit available.

Detailsinfo

A vulnerability classified as critical was found in OTRS up to 7.0.14 (Service Management Software). This vulnerability affects some unknown processing of the component External Frontend. The manipulation as part of a Request leads to a session expiration vulnerability. The CWE definition for the vulnerability is CWE-613. According to WASC, "Insufficient Session Expiration is when a web site permits an attacker to reuse old session credentials or session IDs for authorization." As an impact it is known to affect confidentiality, integrity, and availability. CVE summarizes:

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

The weakness was released 02/07/2020 (Website). The advisory is available at otrs.com. This vulnerability was named CVE-2020-1768 since 11/29/2019. The attack can be initiated remotely. Required for exploitation is a single authentication. The technical details are unknown and an exploit is not available.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

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Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.7
VulDB Meta Temp Score: 5.7

VulDB Base Score: 6.3
VulDB Temp Score: 6.3
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 5.4
NVD Vector: 🔍

CNA Base Score: 5.4
CNA Vector (OTRS AG): 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Session expiration
CWE: CWE-613
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

11/29/2019 🔍
02/07/2020 +70 days 🔍
02/07/2020 +0 days 🔍
03/29/2024 +1512 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Not defined

CVE: CVE-2020-1768 (🔍)
GCVE (CVE): GCVE-0-2020-1768
GCVE (VulDB): GCVE-100-149806

Entryinfo

Created: 02/07/2020 21:26
Updated: 03/29/2024 07:19
Changes: 02/07/2020 21:26 (37), 02/07/2020 21:31 (12), 03/29/2024 07:19 (34)
Complete: 🔍
Cache ID: 216::103

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