Open Ticket Request System up to 7.0.8 Company Ticket information disclosure

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
Current Exploit Price (≈)
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CTI Interest Score
Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
4.3$0-$5k0.00

Summaryinfo

A vulnerability categorized as problematic has been discovered in Open Ticket Request System up to 7.0.8. This affects an unknown part of the component Company Ticket Handler. Such manipulation as part of Request leads to information disclosure. This vulnerability is listed as CVE-2019-13457. The attack may be performed from remote. There is no available exploit.

Detailsinfo

A vulnerability was found in Open Ticket Request System up to 7.0.8 (Ticket Tracking Software). It has been rated as problematic. Affected by this issue is an unknown functionality of the component Company Ticket Handler. The manipulation as part of a Request leads to a information disclosure vulnerability. Using CWE to declare the problem leads to CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. Impacted is confidentiality. CVE summarizes:

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

The weakness was presented 03/10/2020 (Website). The advisory is shared for download at otrs.com. This vulnerability is handled as CVE-2019-13457 since 07/09/2019. The attack may be launched remotely. The successful exploitation needs a simple authentication. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1592.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

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Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 4.3

VulDB Base Score: 4.3
VulDB Temp Score: 4.3
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 4.3
NVD Vector: 🔍

CNA Base Score: 4.3
CNA Vector (MITRE): 🔍

CVSSv2info

AVACAuCIA
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💳💳💳💳💳💳
💳💳💳💳💳💳
VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Information disclosure
CWE: CWE-200 / CWE-284 / CWE-266
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

07/09/2019 🔍
03/10/2020 +245 days 🔍
03/11/2020 +1 days 🔍
04/11/2024 +1492 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Not defined

CVE: CVE-2019-13457 (🔍)
GCVE (CVE): GCVE-0-2019-13457
GCVE (VulDB): GCVE-100-151208

Entryinfo

Created: 03/11/2020 11:45
Updated: 04/11/2024 09:37
Changes: 03/11/2020 11:45 (37), 03/11/2020 11:50 (12), 04/11/2024 09:37 (32)
Complete: 🔍
Cache ID: 216::103

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