OTRS Community Edition up to 6.0.28/7.0.18/8.0.4 session expiration

Summaryinfo

A vulnerability was found in OTRS Community Edition up to 6.0.28/7.0.18/8.0.4. It has been classified as critical. The affected element is an unknown function. Performing a manipulation results in session expiration. This vulnerability is known as CVE-2020-1776. Remote exploitation of the attack is possible. No exploit is available.

Detailsinfo

A vulnerability, which was classified as critical, was found in OTRS Community Edition up to 6.0.28/7.0.18/8.0.4 (Service Management Software). This affects an unknown code block. The manipulation with an unknown input leads to a session expiration vulnerability. CWE is classifying the issue as CWE-613. According to WASC, "Insufficient Session Expiration is when a web site permits an attacker to reuse old session credentials or session IDs for authorization." This is going to have an impact on confidentiality, integrity, and availability. The summary by CVE is:

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

The weakness was published 07/20/2020 (Website). It is possible to read the advisory at otrs.com. This vulnerability is uniquely identified as CVE-2020-1776 since 11/29/2019. It is possible to initiate the attack remotely. The requirement for exploitation is a authentication. It demands that the victim is doing some kind of user interaction. The technical details are unknown and an exploit is not publicly available.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Productinfo

Type

• Service Management Software

Vendor

• OTRS

Name

• Community Edition

Version

• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12
• 6.0.13
• 6.0.14
• 6.0.15
• 6.0.16
• 6.0.17
• 6.0.18
• 6.0.19
• 6.0.20
• 6.0.21
• 6.0.22
• 6.0.23
• 6.0.24
• 6.0.25
• 6.0.26
• 6.0.27
• 6.0.28
• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7
• 7.0.8
• 7.0.9
• 7.0.10
• 7.0.11
• 7.0.12
• 7.0.13
• 7.0.14
• 7.0.15
• 7.0.16
• 7.0.17
• 7.0.18
• 8.0.0
• 8.0.1
• 8.0.2
• 8.0.3
• 8.0.4

License

• open-source

CPE 2.3info

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CPE 2.2info

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