OTRS Open Ticket Request System up to 3.0.21/3.1.17/3.2.8 PreferencesCustomQueue.pm sql injection

Summaryinfo

A vulnerability identified as critical has been detected in OTRS Open Ticket Request System up to 3.0.21/3.1.17/3.2.8. Affected is an unknown function of the file Kernel/Output/HTML/PreferencesCustomQueue.pm. Performing a manipulation results in sql injection. This vulnerability is cataloged as CVE-2013-4717. It is possible to initiate the attack remotely. There is no exploit available. You should upgrade the affected component.

Detailsinfo

A vulnerability, which was classified as critical, was found in OTRS Open Ticket Request System up to 3.0.21/3.1.17/3.2.8 (Ticket Tracking Software). This affects some unknown functionality of the file Kernel/Output/HTML/PreferencesCustomQueue.pm. The manipulation with an unknown input leads to a sql injection vulnerability. CWE is classifying the issue as CWE-89. The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. This is going to have an impact on confidentiality, integrity, and availability.

The weakness was shared 08/10/2021. It is possible to read the advisory at web.archive.org. This vulnerability is uniquely identified as CVE-2013-4717. Technical details of the vulnerability are known, but there is no available exploit. The attack technique deployed by this issue is T1505 according to MITRE ATT&CK.

The vulnerability scanner Nessus provides a plugin with the ID 69338 (Mandriva Linux Security Advisory : otrs (MDVSA-2013:212)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Mandriva Local Security Checks.

Upgrading to version 3.0.22, 3.1.18 or 3.2.9 eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at Tenable (69338). Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Type

• Ticket Tracking Software

Vendor

• OTRS

Name

• Open Ticket Request System

Version

• 3.0.0
• 3.0.1
• 3.0.2
• 3.0.3
• 3.0.4
• 3.0.5
• 3.0.6
• 3.0.7
• 3.0.8
• 3.0.9
• 3.0.10
• 3.0.11
• 3.0.12
• 3.0.13
• 3.0.14
• 3.0.15
• 3.0.16
• 3.0.17
• 3.0.18
• 3.0.19
• 3.0.20
• 3.0.21
• 3.1.0
• 3.1.1
• 3.1.2
• 3.1.3
• 3.1.4
• 3.1.5
• 3.1.6
• 3.1.7
• 3.1.8
• 3.1.9
• 3.1.10
• 3.1.11
• 3.1.12
• 3.1.13
• 3.1.14
• 3.1.15
• 3.1.16
• 3.1.17
• 3.2.0
• 3.2.1
• 3.2.2
• 3.2.3
• 3.2.4
• 3.2.5
• 3.2.6
• 3.2.7
• 3.2.8

License

• free

CPE 2.3info

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CPE 2.2info

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Be aware that VulDB is the high quality source for vulnerability data.

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