VDB-181799 · CVE-2021-37415 · GCVE-0-2021-37415

Zoho ManageEngine ServiceDesk Plus up to 11301 REST-API improper authentication

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
8.5	$0-$5k	0.00

Summaryinfo

A vulnerability identified as critical has been detected in Zoho ManageEngine ServiceDesk Plus up to 11301. This affects an unknown part of the component REST-API. The manipulation leads to improper authentication. This vulnerability is traded as CVE-2021-37415. Furthermore, there is an exploit available. You should upgrade the affected component.

Detailsinfo

A vulnerability was found in Zoho ManageEngine ServiceDesk Plus up to 11301. It has been rated as critical. This issue affects some unknown functionality of the component REST-API. The manipulation with an unknown input leads to a improper authentication vulnerability. Using CWE to declare the problem leads to CWE-287. When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct. Impacted is confidentiality, integrity, and availability.

The weakness was shared 09/01/2021. It is possible to read the advisory at manageengine.com. The identification of this vulnerability is CVE-2021-37415. Technical details are unknown but an exploit is available.

It is declared as attacked. The CISA Known Exploited Vulnerabilities Catalog lists this issue since 12/01/2021 with a due date of 12/15/2021:

Apply updates per vendor instructions.

Upgrading to version 11302 eliminates this vulnerability. The upgrade is hosted for download at manageengine.com.

Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Vendor

Zoho ManageEngine

Name

ServiceDesk Plus

Version

11301

License

commercial

Website

Vendor: https://www.manageengine.com/

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 8.6
VulDB Meta Temp Score: 8.5

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 9.8
NVD Vector: 🔍

CNA Base Score: 9.8
CNA Vector: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Improper authentication
CWE: CWE-287
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Attacked

EPSS Score: 🔍
EPSS Percentile: 🔍

KEV Added: 🔍
KEV Due: 🔍
KEV Remediation: 🔍
KEV Ransomware: 🔍
KEV Notice: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: ServiceDesk Plus 11302

Timelineinfo

07/23/2021 🔍
09/01/2021 +40 days 🔍
09/01/2021 +0 days 🔍
02/03/2025 +1251 days 🔍

Sourcesinfo

Vendor: manageengine.com

Advisory: manageengine.com
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2021-37415 (🔍)
GCVE (CVE): GCVE-0-2021-37415
GCVE (VulDB): GCVE-100-181799
scip Labs: https://www.scip.ch/en/?labs.20161013

Entryinfo

Created: 09/01/2021 12:48
Updated: 02/03/2025 19:57
Changes: 09/01/2021 12:48 (39), 09/04/2021 08:04 (3), 04/22/2024 08:53 (26), 09/16/2024 16:57 (2), 02/03/2025 19:57 (28)
Complete: 🔍
Cache ID: 216::103