VDB-216247 · CVE-2022-4427 · GCVE-0-2022-4427

OTRS Community Edition TicketSearch Webservice sql injection

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
7.4	$0-$5k	0.00

Summaryinfo

A vulnerability has been found in OTRS Community Edition and classified as critical. This impacts an unknown function of the component TicketSearch Webservice. This manipulation causes sql injection. This vulnerability is tracked as CVE-2022-4427. The attack is possible to be carried out remotely. No exploit exists. It is recommended to apply a patch to fix this issue.

Detailsinfo

A vulnerability has been found in OTRS Community Edition (Service Management Software) (the affected version unknown) and classified as critical. Affected by this vulnerability is an unknown part of the component TicketSearch Webservice. The manipulation with an unknown input leads to a sql injection vulnerability. The CWE definition for the vulnerability is CWE-89. The product constructs all or part of an SQL command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended SQL command when it is sent to a downstream component. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via TicketSearch Webservice This issue affects OTRS: from 7.0.1 before 7.0.40 Patch 1, from 8.0.1 before 8.0.28 Patch 1; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

The weakness was disclosed 12/19/2022. It is possible to read the advisory at otrs.com. This vulnerability is known as CVE-2022-4427 since 12/12/2022. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1505 according to MITRE ATT&CK.

Applying a patch is able to eliminate this problem. The bugfix is ready for download at otrs.com.

Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Type

Service Management Software

Vendor

OTRS

Name

Community Edition

License

open-source

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 7.5
VulDB Meta Temp Score: 7.4

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 9.8
NVD Vector: 🔍

CNA Base Score: 6.5
CNA Vector (OTRS AG): 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Sql injection
CWE: CWE-89 / CWE-74 / CWE-707
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Patch
Status: 🔍

0-Day Time: 🔍

Patch: otrs.com

Timelineinfo

12/12/2022 🔍
12/19/2022 +7 days 🔍
12/19/2022 +0 days 🔍
02/14/2025 +787 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed

CVE: CVE-2022-4427 (🔍)
GCVE (CVE): GCVE-0-2022-4427
GCVE (VulDB): GCVE-100-216247

Entryinfo

Created: 12/19/2022 14:01
Updated: 02/14/2025 00:26
Changes: 12/19/2022 14:01 (50), 01/15/2023 15:00 (11), 02/14/2025 00:26 (16)
Complete: 🔍
Cache ID: 216::103