VDB-219097 · CVE-2023-22964 · EUVD-2023-27064

Zoho ManageEngine ServiceDesk Plus MSP up to 13003 LDAP Configuration improper authentication

CVSS Meta Temp Score CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.	Current Exploit Price (≈) Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.	CTI Interest Score Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
7.7	$0-$5k	0.00

Summaryinfo

A vulnerability marked as critical has been reported in Zoho ManageEngine ServiceDesk Plus MSP up to 13003. Affected is an unknown function of the component LDAP Configuration Handler. This manipulation causes improper authentication. This vulnerability is tracked as CVE-2023-22964. No exploit exists.

Detailsinfo

A vulnerability classified as critical was found in Zoho ManageEngine ServiceDesk Plus MSP up to 13003. Affected by this vulnerability is an unknown code of the component LDAP Configuration Handler. The manipulation with an unknown input leads to a improper authentication vulnerability. The CWE definition for the vulnerability is CWE-287. When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Zoho ManageEngine ServiceDesk Plus MSP through 13003 is vulnerable to authentication bypass due to the unsafe LDAP configuration (issue 1 of 2).

The weakness was disclosed 01/21/2023. The advisory is shared at manageengine.com. This vulnerability is known as CVE-2023-22964 since 01/11/2023. Neither technical details nor an exploit are publicly available.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the vulnerability database at EUVD (EUVD-2023-27064). Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Vendor

Zoho ManageEngine

Name

ServiceDesk Plus MSP

Version

13003

License

commercial

Website

Vendor: https://www.manageengine.com/

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 7.7
VulDB Meta Temp Score: 7.7

VulDB Base Score: 6.3
VulDB Temp Score: 6.3
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 9.1
NVD Vector: 🔍

CVSSv2info

AV	AC	Au	C	I	A
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock
Unlock	Unlock	Unlock	Unlock	Unlock	Unlock

VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Improper authentication
CWE: CWE-287
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

01/11/2023 🔍
01/21/2023 +10 days 🔍
01/21/2023 +0 days 🔍
10/05/2025 +988 days 🔍

Sourcesinfo

Vendor: manageengine.com

Advisory: manageengine.com
Status: Not defined

CVE: CVE-2023-22964 (🔍)
GCVE (CVE): GCVE-0-2023-22964
GCVE (VulDB): GCVE-100-219097
EUVD: 🔍

Entryinfo

Created: 01/21/2023 09:29
Updated: 10/05/2025 17:56
Changes: 01/21/2023 09:29 (37), 02/18/2023 08:23 (11), 03/07/2023 03:32 (2), 10/05/2025 17:56 (16)
Complete: 🔍
Cache ID: 216::103

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.