Zoho ManageEngine ServiceDesk Plus up to 14104 xml external entity reference

CVSS Meta Temp Score
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CTI Interest Score
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5.1$0-$5k0.00

Summaryinfo

A vulnerability classified as problematic has been found in Zoho ManageEngine ServiceDesk Plus up to 14104. Affected by this issue is some unknown functionality. This manipulation causes xml external entity reference. The identification of this vulnerability is CVE-2023-29443. There is no exploit available.

Detailsinfo

A vulnerability has been found in Zoho ManageEngine ServiceDesk Plus up to 14104 and classified as problematic. Affected by this vulnerability is some unknown processing. The manipulation with an unknown input leads to a xml external entity reference vulnerability. The CWE definition for the vulnerability is CWE-611. The product processes an XML document that can contain XML entities with URIs that resolve to documents outside of the intended sphere of control, causing the product to embed incorrect documents into its output. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Zoho ManageEngine ServiceDesk Plus through 14104 allows admin users to conduct an XXE attack.

The weakness was shared 04/27/2023. The advisory is shared at manageengine.com. This vulnerability is known as CVE-2023-29443 since 04/06/2023. Neither technical details nor an exploit are publicly available.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the vulnerability database at EUVD (EUVD-2023-33012). Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Vendor

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Version

License

Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 5.1
VulDB Meta Temp Score: 5.1

VulDB Base Score: 5.5
VulDB Temp Score: 5.5
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 4.9
NVD Vector: 🔍

CNA Base Score: 4.9
CNA Vector: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Xml external entity reference
CWE: CWE-611 / CWE-610
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

04/06/2023 🔍
04/27/2023 +21 days 🔍
04/27/2023 +0 days 🔍
12/10/2025 +958 days 🔍

Sourcesinfo

Vendor: manageengine.com

Advisory: manageengine.com
Status: Confirmed

CVE: CVE-2023-29443 (🔍)
GCVE (CVE): GCVE-0-2023-29443
GCVE (VulDB): GCVE-100-227569
EUVD: 🔍

Entryinfo

Created: 04/27/2023 07:34
Updated: 12/10/2025 08:23
Changes: 04/27/2023 07:34 (37), 05/21/2023 08:36 (11), 02/03/2025 22:46 (25), 12/10/2025 08:23 (1)
Complete: 🔍
Cache ID: 216::103

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

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