OTRS Community Edition up to 7.0.49/2023.x/2024.3.2 File Upload path traversal

Summaryinfo

A vulnerability classified as critical has been found in OTRS Community Edition up to 7.0.49/2023.x/2024.3.2. Impacted is an unknown function of the component File Upload. The manipulation leads to path traversal. This vulnerability is documented as CVE-2024-23793. The attack can be initiated remotely. There is not any exploit available. It is recommended to upgrade the affected component.

Detailsinfo

A vulnerability was found in OTRS Community Edition up to 7.0.49/2023.x/2024.3.2. It has been rated as critical. This issue affects some unknown processing of the component File Upload. The manipulation with an unknown input leads to a path traversal vulnerability. Using CWE to declare the problem leads to CWE-22. The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

It is possible to read the advisory at otrs.com. The identification of this vulnerability is CVE-2024-23793 since 01/22/2024. The exploitation is known to be easy. The attack may be initiated remotely. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1006 according to MITRE ATT&CK.

Upgrading eliminates this vulnerability.

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Productinfo

Type

• Service Management Software

Vendor

• OTRS

Name

• Community Edition

Version

• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7
• 7.0.8
• 7.0.9
• 7.0.10
• 7.0.11
• 7.0.12
• 7.0.13
• 7.0.14
• 7.0.15
• 7.0.16
• 7.0.17
• 7.0.18
• 7.0.19
• 7.0.20
• 7.0.21
• 7.0.22
• 7.0.23
• 7.0.24
• 7.0.25
• 7.0.26
• 7.0.27
• 7.0.28
• 7.0.29
• 7.0.30
• 7.0.31
• 7.0.32
• 7.0.33
• 7.0.34
• 7.0.35
• 7.0.36
• 7.0.37
• 7.0.38
• 7.0.39
• 7.0.40
• 7.0.41
• 7.0.42
• 7.0.43
• 7.0.44
• 7.0.45
• 7.0.46
• 7.0.47
• 7.0.48
• 7.0.49
• 2023
• 2024.3.0
• 2024.3.1
• 2024.3.2

License

• open-source

CPE 2.3info

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CPE 2.2info

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Entryinfo

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