OTRS/OTRS Community Edition Process Management cross site scripting

CVSS Meta Temp Score
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Current Exploit Price (≈)
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CTI Interest Score
Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
3.6$0-$5k0.00

Summaryinfo

A vulnerability, which was classified as problematic, was found in OTRS and OTRS Community Edition. This issue affects some unknown processing of the component Process Management Module. Such manipulation leads to cross site scripting. This vulnerability is traded as CVE-2024-43443. The attack may be launched remotely. There is no exploit available.

Detailsinfo

A vulnerability was found in OTRS and OTRS Community Edition (affected version not known) and classified as problematic. Affected by this issue is some unknown functionality of the component Process Management Module. The manipulation with an unknown input leads to a cross site scripting vulnerability. Using CWE to declare the problem leads to CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. Impacted is integrity. CVE summarizes:

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

The advisory is available at otrs.com. This vulnerability is handled as CVE-2024-43443 since 08/13/2024. The exploitation is known to be easy. The attack may be launched remotely. Additional levels of successful authentication are needed for exploitation. Successful exploitation requires user interaction by the victim. The technical details are unknown and an exploit is not available. This vulnerability is assigned to T1059.007 by the MITRE ATT&CK project.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

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Productinfo

Type

Name

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 3.7
VulDB Meta Temp Score: 3.7

VulDB Base Score: 2.4
VulDB Temp Score: 2.4
VulDB Vector: 🔍
VulDB Reliability: 🔍

CNA Base Score: 4.9
CNA Vector (OTRS): 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

08/13/2024 🔍
08/26/2024 +13 days 🔍
08/26/2024 +0 days 🔍
03/12/2025 +198 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed

CVE: CVE-2024-43443 (🔍)
GCVE (CVE): GCVE-0-2024-43443
GCVE (VulDB): GCVE-100-275774

Entryinfo

Created: 08/26/2024 11:05
Updated: 03/12/2025 19:01
Changes: 08/26/2024 11:05 (61), 08/27/2024 13:49 (1), 03/12/2025 19:01 (3)
Complete: 🔍
Cache ID: 216::103

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