Oracle Customer Care up to 12.2.13 Service Requests improper authorization

Summaryinfo

A vulnerability was found in Oracle Customer Care up to 12.2.13. It has been classified as critical. This vulnerability affects unknown code of the component Service Requests. This manipulation causes improper authorization. This vulnerability is handled as CVE-2025-21516. The attack can be initiated remotely. There is not any exploit available. Upgrading the affected component is recommended.

Detailsinfo

A vulnerability has been found in Oracle Customer Care up to 12.2.13 and classified as critical. Affected by this vulnerability is an unknown code block of the component Service Requests. The manipulation with an unknown input leads to a improper authorization vulnerability. The CWE definition for the vulnerability is CWE-285. The product does not perform or incorrectly performs an authorization check when an actor attempts to access a resource or perform an action. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Vulnerability in the Oracle Customer Care product of Oracle E-Business Suite (component: Service Requests). Supported versions that are affected are 12.2.5-12.2.13. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Customer Care. Successful attacks of this vulnerability can result in unauthorized creation, deletion or modification access to critical data or all Oracle Customer Care accessible data as well as unauthorized access to critical data or complete access to all Oracle Customer Care accessible data. CVSS 3.1 Base Score 8.1 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N).

The advisory is shared at oracle.com. This vulnerability is known as CVE-2025-21516 since 12/25/2024. The exploitation appears to be easy. The attack can be launched remotely. Neither technical details nor an exploit are publicly available. The price for an exploit might be around USD $0-$5k at the moment (estimation calculated on 06/23/2025). MITRE ATT&CK project uses the attack technique T1548.002 for this issue.

The vulnerability scanner Nessus provides a plugin with the ID 214592 (Oracle E-Business Suite (January 2025 CPU)), which helps to determine the existence of the flaw in a target environment.

Upgrading eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at Tenable (214592). Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Vendor

• Oracle

Name

• Customer Care

Version

• 12.2.0
• 12.2.1
• 12.2.2
• 12.2.3
• 12.2.4
• 12.2.5
• 12.2.6
• 12.2.7
• 12.2.8
• 12.2.9
• 12.2.10
• 12.2.11
• 12.2.12
• 12.2.13

License

• commercial

Website

• Vendor: https://www.oracle.com

CPE 2.3info

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Entryinfo

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

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