supportcandy SupportCandy Plugin up to 3.3.0 on WordPress improper authorization

Summaryinfo

A vulnerability identified as critical has been detected in supportcandy SupportCandy Plugin up to 3.3.0 on WordPress. Affected by this issue is some unknown functionality. The manipulation leads to improper authorization. This vulnerability is uniquely identified as CVE-2024-13552. The attack is possible to be carried out remotely. No exploit exists.

Detailsinfo

A vulnerability, which was classified as critical, has been found in supportcandy SupportCandy Plugin up to 3.3.0 on WordPress. This issue affects some unknown functionality. The manipulation with an unknown input leads to a improper authorization vulnerability. Using CWE to declare the problem leads to CWE-285. The product does not perform or incorrectly performs an authorization check when an actor attempts to access a resource or perform an action. Impacted is confidentiality. The summary by CVE is:

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

The weakness was disclosed by Tim Coen. The advisory is shared at wordfence.com. The identification of this vulnerability is CVE-2024-13552 since 01/20/2025. The exploitation is known to be easy. The attack may be initiated remotely. No form of authentication is needed for a successful exploitation. Neither technical details nor an exploit are publicly available. The price for an exploit might be around USD $0-$5k at the moment (estimation calculated on 03/07/2025). MITRE ATT&CK project uses the attack technique T1548.002 for this issue.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Type

• WordPress Plugin

Vendor

• supportcandy

Name

• SupportCandy Plugin

Version

• 3.0
• 3.1
• 3.2
• 3.3.0

CPE 2.3info

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• 🔍
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CPE 2.2info

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Entryinfo

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

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