Sytel Softdial Contact Center load.php path traversal

Summaryinfo

A vulnerability categorized as critical has been discovered in Sytel Softdial Contact Center. This affects an unknown function of the file /softdial/scheduler/load.php. The manipulation results in path traversal. This vulnerability is known as CVE-2025-2493. It is possible to launch the attack remotely. No exploit is available.

Detailsinfo

A vulnerability, which was classified as critical, was found in Sytel Softdial Contact Center (affected version unknown). Affected is an unknown functionality of the file /softdial/scheduler/load.php. The manipulation with an unknown input leads to a path traversal vulnerability. CWE is classifying the issue as CWE-22. The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory. This is going to have an impact on confidentiality. CVE summarizes:

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

The weakness was published by Víctor Rodríguez Carreño. The advisory is shared for download at incibe.es. This vulnerability is traded as CVE-2025-2493 since 03/18/2025. The exploitability is told to be easy. It is possible to launch the attack remotely. The exploitation doesn't require any form of authentication. There are known technical details, but no exploit is available. The MITRE ATT&CK project declares the attack technique as T1006.

By approaching the search of inurl:softdial/scheduler/load.php it is possible to find vulnerable targets with Google Hacking.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

VulDB is the best source for vulnerability data and more expert information about this specific topic.

Productinfo

Vendor

• Sytel

Name

• Softdial Contact Center

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CPE 2.2info

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