freescout up to 1.8.179 authorization

Summaryinfo

A vulnerability has been found in freescout up to 1.8.179 and classified as critical. Affected is an unknown function. Performing a manipulation results in authorization. This vulnerability is identified as CVE-2025-48475. The attack can be initiated remotely. There is not any exploit available. The affected component should be upgraded.

Detailsinfo

A vulnerability was found in freescout up to 1.8.179. It has been classified as critical. This affects an unknown part. The manipulation with an unknown input leads to a authorization vulnerability. CWE is classifying the issue as CWE-863. The product performs an authorization check when an actor attempts to access a resource or perform an action, but it does not correctly perform the check. This allows attackers to bypass intended access restrictions. This is going to have an impact on confidentiality, integrity, and availability. The summary by CVE is:

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

It is possible to read the advisory at github.com. This vulnerability is uniquely identified as CVE-2025-48475 since 05/22/2025. The exploitability is told to be easy. It is possible to initiate the attack remotely. The technical details are unknown and an exploit is not publicly available.

Upgrading to version 1.8.180 eliminates this vulnerability. Applying the patch 1f154ce039618ed5abd960c97619c23534c0717a is able to eliminate this problem. The bugfix is ready for download at github.com. The best possible mitigation is suggested to be upgrading to the latest version.

Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Name

• freescout

Version

• 1.8.179

License

• open-source

CPE 2.3info

• 🔍

CPE 2.2info

• 🔍

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