Cisco SocialMiner/Unified Contact Center Express Web-based Chat Interface information disclosure

Summaryinfo

A vulnerability has been found in Cisco SocialMiner and Unified Contact Center Express and classified as problematic. This affects an unknown part of the component Web-based Chat Interface. Performing a manipulation results in information disclosure. This vulnerability is identified as CVE-2025-20129. The attack can be initiated remotely. There is not any exploit available. The affected component should be upgraded.

Detailsinfo

A vulnerability was found in Cisco SocialMiner and Unified Contact Center Express (the affected version unknown). It has been classified as problematic. This affects an unknown part of the component Web-based Chat Interface. The manipulation with an unknown input leads to a information disclosure vulnerability. CWE is classifying the issue as CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. This is going to have an impact on confidentiality. The summary by CVE is:

A vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP), formerly Cisco SocialMiner, could allow an unauthenticated, remote attacker to persuade users to disclose sensitive data. This vulnerability is due to improper sanitization of HTTP requests that are sent to the web-based chat interface. An attacker could exploit this vulnerability by sending crafted HTTP requests to the chat interface of a targeted user on a vulnerable server. A successful exploit could allow the attacker to redirect chat traffic to a server that is under their control, resulting in sensitive information being redirected to the attacker.

The advisory is shared at sec.cloudapps.cisco.com. This vulnerability is uniquely identified as CVE-2025-20129 since 10/10/2024. The exploitability is told to be easy. It is possible to initiate the attack remotely. No form of authentication is needed for exploitation. It demands that the victim is doing some kind of user interaction. Neither technical details nor an exploit are publicly available. The price for an exploit might be around USD $0-$5k at the moment (estimation calculated on 08/01/2025). MITRE ATT&CK project uses the attack technique T1592 for this issue.

Upgrading eliminates this vulnerability.

The vulnerability is also documented in the vulnerability database at EUVD (EUVD-2025-16892). If you want to get the best quality for vulnerability data then you always have to consider VulDB.

Productinfo

Vendor

• Cisco

Name

• SocialMiner
• Unified Contact Center Express

License

• commercial

Website

• Vendor: https://www.cisco.com/

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If you want to get the best quality for vulnerability data then you always have to consider VulDB.

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