ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System Plugin eh_crm_edit_agent authorization

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
Current Exploit Price (≈)
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CTI Interest Score
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7.1$0-$5k0.00

Summaryinfo

A vulnerability marked as critical has been reported in ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System Plugin up to 3.3.2 on WordPress. This issue affects the function eh_crm_edit_agent. The manipulation leads to authorization. This vulnerability is listed as CVE-2025-13534. The attack may be initiated remotely. There is no available exploit.

Detailsinfo

A vulnerability was found in ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System Plugin up to 3.3.2 on WordPress. It has been rated as critical. This issue affects the function eh_crm_edit_agent. The manipulation with an unknown input leads to a authorization vulnerability. Using CWE to declare the problem leads to CWE-862. The product does not perform an authorization check when an actor attempts to access a resource or perform an action. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

The advisory is shared at wordfence.com. The identification of this vulnerability is CVE-2025-13534. The exploitation is known to be easy. The attack may be initiated remotely. Technical details are known, but no exploit is available. The price for an exploit might be around USD $0-$5k at the moment (estimation calculated on 12/05/2025).

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the vulnerability database at EUVD (EUVD-2025-200210). Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

Productinfo

Type

Vendor

Name

Version

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔒
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 7.1
VulDB Meta Temp Score: 7.1

VulDB Base Score: 6.3
VulDB Temp Score: 6.1
VulDB Vector: 🔒
VulDB Reliability: 🔍

NVD Base Score: 8.8
NVD Vector: 🔒

CNA Base Score: 6.3
CNA Vector: 🔒

CVSSv2info

AVACAuCIA
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💳💳💳💳💳💳
💳💳💳💳💳💳
VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍

Exploitinginfo

Class: Authorization
CWE: CWE-862 / CWE-863 / CWE-285
CAPEC: 🔒
ATT&CK: 🔒

Physical: No
Local: No
Remote: Yes

Availability: 🔒
Status: Not defined

EPSS Score: 🔒
EPSS Percentile: 🔒

Price Prediction: 🔍
Current Price Estimation: 🔒

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔒

Timelineinfo

12/01/2025 Advisory disclosed
12/01/2025 +0 days VulDB entry created
12/05/2025 +4 days VulDB entry last update

Sourcesinfo

Advisory: wordfence.com
Status: Not defined

CVE: CVE-2025-13534 (🔒)
GCVE (CVE): GCVE-0-2025-13534
GCVE (VulDB): GCVE-100-333953
EUVD: 🔒

Entryinfo

Created: 12/01/2025 23:37
Updated: 12/05/2025 20:09
Changes: 12/01/2025 23:37 (51), 12/02/2025 11:06 (11), 12/02/2025 18:58 (1), 12/05/2025 20:09 (11)
Complete: 🔍
Cache ID: 216::103

Several companies clearly confirm that VulDB is the primary source for best vulnerability data.

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