SolarWinds Web Help Desk up to 12.8.8 HF1 weak authentication

CVSS Meta Temp Score
CVSS is a standardized scoring system to determine possibilities of attacks. The Temp Score considers temporal factors like disclosure, exploit and countermeasures. The unique Meta Score calculates the average score of different sources to provide a normalized scoring system.
Current Exploit Price (≈)
Our analysts are monitoring exploit markets and are in contact with vulnerability brokers. The range indicates the observed or calculated exploit price to be seen on exploit markets. A good indicator to understand the monetary effort required for and the popularity of an attack.
CTI Interest Score
Our Cyber Threat Intelligence team is monitoring different web sites, mailing lists, exploit markets and social media networks. The CTI Interest Score identifies the interest of attackers and the security community for this specific vulnerability in real-time. A high score indicates an elevated risk to be targeted for this vulnerability.
8.5$0-$5k0.00

Summaryinfo

A vulnerability was found in SolarWinds Web Help Desk up to 12.8.8 HF1. It has been classified as critical. This impacts an unknown function. The manipulation leads to weak authentication. This vulnerability is uniquely identified as CVE-2025-40554. The attack is possible to be carried out remotely. No exploit exists.

Detailsinfo

A vulnerability was found in SolarWinds Web Help Desk up to 12.8.8 HF1. It has been rated as critical. This issue affects an unknown code block. The manipulation with an unknown input leads to a weak authentication vulnerability. Using CWE to declare the problem leads to CWE-1390. The product uses an authentication mechanism to restrict access to specific users or identities, but the mechanism does not sufficiently prove that the claimed identity is correct. Impacted is confidentiality, integrity, and availability. The summary by CVE is:

SolarWinds Web Help Desk was found to be susceptible to an authentication bypass vulnerability that, if exploited, could allow an attacker to invoke specific actions within Web Help Desk.

It is possible to read the advisory at solarwinds.com. The identification of this vulnerability is CVE-2025-40554 since 04/16/2025. The exploitation is known to be easy. The attack may be initiated remotely. No form of authentication is needed for a successful exploitation. The technical details are unknown and an exploit is not publicly available. The pricing for an exploit might be around USD $0-$5k at the moment (estimation calculated on 02/04/2026).

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the vulnerability database at CERT Bund (WID-SEC-2026-0247). Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Affected

  • SolarWinds Web Help Desk

Productinfo

Vendor

Name

Version

License

Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔒
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 8.5
VulDB Meta Temp Score: 8.5

VulDB Base Score: 7.3
VulDB Temp Score: 7.3
VulDB Vector: 🔒
VulDB Reliability: 🔍

CNA Base Score: 9.8
CNA Vector (SolarWinds): 🔒

CVSSv2info

AVACAuCIA
💳💳💳💳💳💳
💳💳💳💳💳💳
💳💳💳💳💳💳
VectorComplexityAuthenticationConfidentialityIntegrityAvailability
UnlockUnlockUnlockUnlockUnlockUnlock
UnlockUnlockUnlockUnlockUnlockUnlock
UnlockUnlockUnlockUnlockUnlockUnlock

VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍

Exploitinginfo

Class: Weak authentication
CWE: CWE-1390
CAPEC: 🔒
ATT&CK: 🔒

Physical: No
Local: No
Remote: Yes

Availability: 🔒
Status: Not defined

EPSS Score: 🔒
EPSS Percentile: 🔒

Price Prediction: 🔍
Current Price Estimation: 🔒

0-DayUnlockUnlockUnlockUnlock
TodayUnlockUnlockUnlockUnlock

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔒

Timelineinfo

04/16/2025 CVE reserved
01/28/2026 +287 days Advisory disclosed
01/28/2026 +0 days VulDB entry created
02/04/2026 +7 days VulDB entry last update

Sourcesinfo

Vendor: solarwinds.com

Advisory: solarwinds.com
Status: Confirmed

CVE: CVE-2025-40554 (🔒)
GCVE (CVE): GCVE-0-2025-40554
GCVE (VulDB): GCVE-100-343187
CERT Bund: WID-SEC-2026-0247 - SolarWinds Web Help Desk: Mehrere Schwachstellen

Entryinfo

Created: 01/28/2026 09:13
Updated: 02/04/2026 11:10
Changes: 01/28/2026 09:13 (60), 01/29/2026 16:51 (7), 02/04/2026 11:10 (1)
Complete: 🔍
Cache ID: 216::103

Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Discussion

No comments yet. Languages: en.

Please log in to comment.

◂ PreviousOverviewNext ▸

Do you want to use VulDB in your project?

Use the official API to access entries easily!