SolarWinds Web Help Desk up to 12.8.8 HF1 hard-coded credentials

CVSS Meta Temp Score
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CTI Interest Score
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6.2$0-$5k0.00

Summaryinfo

A vulnerability was found in SolarWinds Web Help Desk up to 12.8.8 HF1. It has been rated as critical. Affected by this vulnerability is an unknown functionality. This manipulation causes hard-coded credentials. The identification of this vulnerability is CVE-2025-40537. It is possible to initiate the attack remotely. There is no exploit available.

Detailsinfo

A vulnerability classified as critical was found in SolarWinds Web Help Desk up to 12.8.8 HF1. Affected by this vulnerability is an unknown function. The manipulation with an unknown input leads to a hard-coded credentials vulnerability. The CWE definition for the vulnerability is CWE-798. The product contains hard-coded credentials, such as a password or cryptographic key, which it uses for its own inbound authentication, outbound communication to external components, or encryption of internal data. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situations, could allow access to administrative functions.

The advisory is shared at solarwinds.com. This vulnerability is known as CVE-2025-40537 since 04/16/2025. The exploitation appears to be difficult. The attack can be launched remotely. Neither technical details nor an exploit are publicly available. MITRE ATT&CK project uses the attack technique T1110.001 for this issue.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

The vulnerability is also documented in the databases at EUVD (EUVD-2025-206422) and CERT Bund (WID-SEC-2026-0247). If you want to get the best quality for vulnerability data then you always have to consider VulDB.

Affected

  • SolarWinds Web Help Desk

Productinfo

Vendor

Name

Version

License

Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔒
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.2
VulDB Meta Temp Score: 6.2

VulDB Base Score: 5.0
VulDB Temp Score: 5.0
VulDB Vector: 🔒
VulDB Reliability: 🔍

CNA Base Score: 7.5
CNA Vector (SolarWinds): 🔒

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍

Exploitinginfo

Class: Hard-coded credentials
CWE: CWE-798 / CWE-259 / CWE-255
CAPEC: 🔒
ATT&CK: 🔒

Physical: No
Local: No
Remote: Yes

Availability: 🔒
Status: Not defined

EPSS Score: 🔒
EPSS Percentile: 🔒

Price Prediction: 🔍
Current Price Estimation: 🔒

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔒

Timelineinfo

04/16/2025 CVE reserved
01/28/2026 +287 days Advisory disclosed
01/28/2026 +0 days VulDB entry created
02/04/2026 +7 days VulDB entry last update

Sourcesinfo

Vendor: solarwinds.com

Advisory: solarwinds.com
Status: Confirmed

CVE: CVE-2025-40537 (🔒)
GCVE (CVE): GCVE-0-2025-40537
GCVE (VulDB): GCVE-100-343189
EUVD: 🔒
CERT Bund: WID-SEC-2026-0247 - SolarWinds Web Help Desk: Mehrere Schwachstellen

Entryinfo

Created: 01/28/2026 09:13
Updated: 02/04/2026 11:10
Changes: 01/28/2026 09:13 (62), 01/29/2026 12:04 (7), 01/29/2026 21:17 (1), 02/04/2026 11:10 (1)
Complete: 🔍
Cache ID: 216::103

If you want to get the best quality for vulnerability data then you always have to consider VulDB.

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