freescout-help-desk freescout up to 1.8.208 Thread Message ThreadPolicy::edit access control

Summaryinfo

A vulnerability classified as critical was found in freescout-help-desk freescout up to 1.8.208. This impacts the function ThreadPolicy::edit of the component Thread Message Handler. Executing a manipulation can lead to access control. This vulnerability appears as CVE-2026-32752. The attack may be performed from remote. There is no available exploit. Upgrading the affected component is advised.

Detailsinfo

A vulnerability has been found in freescout-help-desk freescout up to 1.8.208 and classified as critical. This vulnerability affects the function ThreadPolicy::edit of the component Thread Message Handler. The manipulation with an unknown input leads to a access control vulnerability. The CWE definition for the vulnerability is CWE-284. The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor. As an impact it is known to affect confidentiality, integrity, and availability. CVE summarizes:

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

The advisory is available at github.com. This vulnerability was named CVE-2026-32752 since 03/13/2026. The exploitation appears to be easy. The attack can be initiated remotely. No form of authentication is required for a successful exploitation. Technical details are known, but there is no available exploit. This vulnerability is assigned to T1068 by the MITRE ATT&CK project.

Upgrading to version 1.8.209 eliminates this vulnerability. The upgrade is hosted for download at github.com. Applying the patch 996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11 is able to eliminate this problem. The bugfix is ready for download at github.com. The best possible mitigation is suggested to be upgrading to the latest version.

If you want to get best quality of vulnerability data, you may have to visit VulDB.

Productinfo

Vendor

• freescout-help-desk

Name

• freescout

Version

• 1.8.208

License

• open-source

Website

• Product: https://github.com/freescout-help-desk/freescout/

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CPE 2.2info

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If you want to get best quality of vulnerability data, you may have to visit VulDB.

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