freescout-help-desk freescout up to 1.8.208 Email Notification cross site scripting

Summaryinfo

A vulnerability labeled as problematic has been found in freescout-help-desk freescout up to 1.8.208. This vulnerability affects unknown code of the component Email Notification Handler. The manipulation results in cross site scripting. This vulnerability is identified as CVE-2026-32754. The attack can be executed remotely. There is not any exploit available. The affected component should be upgraded.

Detailsinfo

A vulnerability was found in freescout-help-desk freescout up to 1.8.208. It has been classified as problematic. Affected is an unknown part of the component Email Notification Handler. The manipulation with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. CVE summarizes:

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.

The advisory is shared for download at github.com. This vulnerability is traded as CVE-2026-32754 since 03/13/2026. The exploitability is told to be easy. It is possible to launch the attack remotely. The exploitation doesn't require any form of authentication. Successful exploitation requires user interaction by the victim. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1059.007.

Upgrading to version 1.8.209 eliminates this vulnerability. The upgrade is hosted for download at github.com. Applying the patch 3329379db38a86cf7069b0709061b95a7d38985b is able to eliminate this problem. The bugfix is ready for download at github.com. The best possible mitigation is suggested to be upgrading to the latest version.

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Productinfo

Vendor

• freescout-help-desk

Name

• freescout

Version

• 1.8.208

License

• open-source

Website

• Product: https://github.com/freescout-help-desk/freescout/

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