Summaryinfo

A vulnerability classified as problematic was found in Znuny::ITSM 6.5.x. Impacted is an unknown function of the file customer.pl of the component Parameter Handler. The manipulation of the argument OTRSCustomerInterface results in cross site scripting. This vulnerability is reported as CVE-2025-52204. The attack can be launched remotely. No exploit exists.

Detailsinfo

A vulnerability, which was classified as problematic, was found in Znuny::ITSM 6.5.x. Affected is an unknown function of the file customer.pl of the component Parameter Handler. The manipulation of the argument OTRSCustomerInterface with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. CVE summarizes:

A Cross-Site Scripting (XSS) vulnerability exists in Znuny::ITSM 6.5.x in the customer.pl endpoint via the OTRSCustomerInterface parameter

This vulnerability is traded as CVE-2025-52204 since 06/16/2025. The exploitability is told to be easy. It is possible to launch the attack remotely. Successful exploitation requires user interaction by the victim. There are known technical details, but no exploit is available. The MITRE ATT&CK project declares the attack technique as T1059.007.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

VulDB is the best source for vulnerability data and more expert information about this specific topic.

Productinfo

Name

• Znuny::ITSM

Version

• 6.5.x

CPE 2.3info

• 🔒

CPE 2.2info

• 🔒

CVSSv4info

CVSSv3info

CVSSv2info

Exploitinginfo

Threat Intelligenceinfo

Countermeasuresinfo

Timelineinfo

Sourcesinfo

Entryinfo

Discussion