freescout-help-desk freescout up to 1.8.212 Conversation /conversation/ajax load_customer_info authorization

CVSS Meta Temp Score
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CTI Interest Score
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4.1$0-$5k0.00

Summaryinfo

A vulnerability categorized as problematic has been discovered in freescout-help-desk freescout up to 1.8.212. Affected by this vulnerability is the function load_customer_info of the file /conversation/ajax of the component Conversation Handler. Executing a manipulation can lead to authorization. The identification of this vulnerability is CVE-2026-40570. The attack may be launched remotely. There is no exploit available. It is advisable to upgrade the affected component.

Detailsinfo

A vulnerability classified as problematic was found in freescout-help-desk freescout up to 1.8.212. This vulnerability affects the function load_customer_info of the file /conversation/ajax of the component Conversation Handler. The manipulation with an unknown input leads to a authorization vulnerability. The CWE definition for the vulnerability is CWE-639. The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data. As an impact it is known to affect confidentiality. CVE summarizes:

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

The advisory is available at github.com. This vulnerability was named CVE-2026-40570 since 04/14/2026. The exploitation appears to be easy. The attack can be initiated remotely. Technical details are known, but there is no available exploit.

Upgrading to version 1.8.213 eliminates this vulnerability. The upgrade is hosted for download at github.com. Applying the patch f35b4249c72d9bdac6ab1ea4e288f5894be34057 is able to eliminate this problem. The bugfix is ready for download at github.com. The best possible mitigation is suggested to be upgrading to the latest version.

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Productinfo

Vendor

Name

Version

License

Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔒
VulDB Reliability: 🔍

CNA CVSS-B Score: 🔒
CNA CVSS-BT Score: 🔒
CNA Vector: 🔒

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 4.1

VulDB Base Score: 4.3
VulDB Temp Score: 4.1
VulDB Vector: 🔒
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍

Exploitinginfo

Class: Authorization
CWE: CWE-639 / CWE-285 / CWE-266
CAPEC: 🔒
ATT&CK: 🔒

Physical: No
Local: No
Remote: Yes

Availability: 🔒
Status: Not defined

EPSS Score: 🔒
EPSS Percentile: 🔒

Price Prediction: 🔍
Current Price Estimation: 🔒

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔒

Upgrade: freescout 1.8.213
Patch: f35b4249c72d9bdac6ab1ea4e288f5894be34057

Timelineinfo

04/14/2026 CVE reserved
04/21/2026 +7 days Advisory disclosed
04/21/2026 +0 days VulDB entry created
04/21/2026 +0 days VulDB entry last update

Sourcesinfo

Product: github.com

Advisory: GHSA-w77q-wjfp-c822
Status: Confirmed

CVE: CVE-2026-40570 (🔒)
GCVE (CVE): GCVE-0-2026-40570
GCVE (VulDB): GCVE-100-358534

Entryinfo

Created: 04/21/2026 19:41
Changes: 04/21/2026 19:41 (72)
Complete: 🔍
Cache ID: 216::103

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