OTRS Community Edition 7.0.x Request cross site scripting

Summaryinfo

A vulnerability described as problematic has been identified in OTRS Community Edition 7.0.x. Affected by this issue is some unknown functionality of the component Request Handler. Such manipulation leads to cross site scripting. This vulnerability is referenced as CVE-2026-48209. It is possible to launch the attack remotely. No exploit is available.

Detailsinfo

A vulnerability was found in OTRS Community Edition 7.0.x and classified as problematic. Affected by this issue is an unknown code block of the component Request Handler. The manipulation with an unknown input leads to a cross site scripting vulnerability. Using CWE to declare the problem leads to CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. Impacted is integrity. CVE summarizes:

An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

The weakness was published by William Bastos. The advisory is available at otrs.com. This vulnerability is handled as CVE-2026-48209 since 05/21/2026. The exploitation is known to be easy. The attack may be launched remotely. No form of authentication is required for exploitation. Successful exploitation requires user interaction by the victim. The technical details are unknown and an exploit is not available. This vulnerability is assigned to T1059.007 by the MITRE ATT&CK project.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

If you want to get best quality of vulnerability data, you may have to visit VulDB.

Productinfo

Type

• Service Management Software

Vendor

• OTRS

Name

• Community Edition

Version

• 7.0.x

License

• open-source

CPE 2.3info

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CPE 2.2info

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If you want to get best quality of vulnerability data, you may have to visit VulDB.

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