Zammad up to 7.1.1 cross site scripting

Summaryinfo

A vulnerability identified as problematic has been detected in Zammad up to 7.1.1. This impacts an unknown function. This manipulation causes cross site scripting. The identification of this vulnerability is CVE-2026-84463. It is possible to initiate the attack remotely. There is no exploit available. You should upgrade the affected component.

Detailsinfo

A vulnerability classified as problematic was found in Zammad up to 7.1.1. Affected by this vulnerability is some unknown functionality. The manipulation with an unknown input leads to a cross site scripting vulnerability. The CWE definition for the vulnerability is CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. As an impact it is known to affect integrity. The summary by CVE is:

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.

It is possible to read the advisory at github.com. This vulnerability is known as CVE-2026-84463 since 09/01/2026. The exploitation appears to be easy. The attack can be launched remotely. It demands that the victim is doing some kind of user interaction. The technical details are unknown and an exploit is not publicly available. The attack technique deployed by this issue is T1059.007 according to MITRE ATT&CK.

Upgrading to version 7.1.2 eliminates this vulnerability.

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Productinfo

Name

• Zammad

Version

• 7.1.0
• 7.1.1

License

• open-source

Website

• Product: https://github.com/zammad/zammad/

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