Frappe Helpdesk up to 1.25.x Create Ticket hd_ticket.api.new raised_by authorization

Summaryinfo

A vulnerability categorized as critical has been discovered in Frappe Helpdesk up to 1.25.x. The impacted element is an unknown function of the file hd_ticket.api.new of the component Create Ticket. Executing a manipulation of the argument raised_by can lead to authorization. The identification of this vulnerability is CVE-2026-111939. The attack may be launched remotely. There is no exploit available. It is advisable to upgrade the affected component.

Detailsinfo

A vulnerability has been found in Frappe Helpdesk up to 1.25.x and classified as critical. This vulnerability affects an unknown functionality of the file hd_ticket.api.new of the component Create Ticket. The manipulation of the argument raised_by with an unknown input leads to a authorization vulnerability. The CWE definition for the vulnerability is CWE-639. The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data. As an impact it is known to affect confidentiality, integrity, and availability. CVE summarizes:

Frappe Helpdesk before 1.26.0 contains an authorization bypass vulnerability that allows authenticated portal users to create tickets impersonating other customers by supplying a raised_by value. Attackers can call the hd_ticket.api.new endpoint with a victim's email to plant phishing tickets in their portal and read their replies via get_ticket_activities.

The advisory is available at github.com. This vulnerability was named CVE-2026-111939 since 10/17/2026. The exploitation appears to be easy. The attack can be initiated remotely. Technical details are known, but there is no available exploit.

Upgrading to version 1.26.0 eliminates this vulnerability.

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Productinfo

Vendor

• Frappe

Name

• Helpdesk

Version

• 1.0
• 1.1
• 1.2
• 1.3
• 1.4
• 1.5
• 1.6
• 1.7
• 1.8
• 1.9
• 1.10
• 1.11
• 1.12
• 1.13
• 1.14
• 1.15
• 1.16
• 1.17
• 1.18
• 1.19
• 1.20
• 1.21
• 1.22
• 1.23
• 1.24
• 1.25

Website

• Product: https://github.com/frappe/helpdesk/

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