OTRS up to 2.4.13 HTTP-EQUIV="CONTENT-TYPE cross site scripting

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3.9	$0-$5k	0.00

Summaryinfo

A vulnerability classified as problematic has been found in OTRS. This affects an unknown part. Performing a manipulation of the argument HTTP-EQUIV="CONTENT-TYPE results in cross site scripting. This vulnerability is reported as CVE-2012-2582. The attack is possible to be carried out remotely. Moreover, an exploit is present. It is recommended to upgrade the affected component.

Detailsinfo

A vulnerability classified as problematic has been found in OTRS (Service Management Software). This affects some unknown processing. The manipulation of the argument HTTP-EQUIV="CONTENT-TYPE with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. The summary by CVE is:

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

The weakness was disclosed 08/23/2012 by loneferret as confirmed advisory (CERT.org). It is possible to read the advisory at kb.cert.org. This vulnerability is uniquely identified as CVE-2012-2582 since 05/09/2012. It is possible to initiate the attack remotely. No form of authentication is needed for exploitation. It demands that the victim is doing some kind of user interaction. Technical details and a public exploit are known. The attack technique deployed by this issue is T1059.007 according to MITRE ATT&CK.

A public exploit has been developed in Python. The exploit is shared for download at securityfocus.com. It is declared as proof-of-concept. The vulnerability scanner Nessus provides a plugin with the ID 74738 (openSUSE Security Update : otrs (openSUSE-SU-2012:1105-1)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family SuSE Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 165328 (SUSE Security Update for otrs: Fixed Security issue (openSUSE-SU-2012:1105-1)).

Upgrading to version 3.0.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (77530), Exploit-DB (20359), Tenable (74738), SecurityFocus (BID 54890†) and Secunia (SA50513†). Be aware that VulDB is the high quality source for vulnerability data.

Productinfo

Type

• Service Management Software

Name

• OTRS

Version

• 0.5
• 0.9
• 0.9.1
• 0.9.2
• 0.9.3
• 0.9.4
• 0.9.5
• 0.9.6
• 1.0.0
• 1.0.1
• 1.0.2
• 1.1.0
• 1.1.1
• 1.1.2
• 1.1.3
• 1.1.4
• 1.2.0
• 1.2.1
• 1.2.2
• 1.2.3
• 1.2.4
• 1.3.0
• 1.3.1
• 1.3.2
• 1.3.3
• 2.0.0
• 2.0.1
• 2.0.2
• 2.0.3
• 2.0.4
• 2.0.5
• 2.1.0
• 2.1.1
• 2.1.2
• 2.1.3
• 2.1.4
• 2.1.5
• 2.1.6
• 2.1.7
• 2.1.8
• 2.1.9
• 2.2.0
• 2.2.1
• 2.2.2
• 2.2.3
• 2.2.4
• 2.2.5
• 2.2.6
• 2.2.7
• 2.2.8
• 2.2.9
• 2.3.1
• 2.3.2
• 2.3.3
• 2.3.4
• 2.3.5
• 2.4.0
• 2.4.1
• 2.4.2
• 2.4.3
• 2.4.4
• 2.4.5
• 2.4.6
• 2.4.7
• 2.4.8
• 2.4.9
• 2.4.10
• 2.4.11
• 2.4.12
• 2.4.13

License

• open-source

CPE 2.3info

• 🔍
• 🔍
• 🔍

CPE 2.2info

• 🔍
• 🔍
• 🔍

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 3.9

VulDB Base Score: 4.3
VulDB Temp Score: 3.9
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AV	AC	Au	C	I	A
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💳	💳	💳	💳	💳	💳
💳	💳	💳	💳	💳	💳

Vector	Complexity	Authentication	Confidentiality	Integrity	Availability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Programming Language: 🔍
Download: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

0-Day	Unlock	Unlock	Unlock	Unlock
Today	Unlock	Unlock	Unlock	Unlock

Nessus ID: 74738
Nessus Name: openSUSE Security Update : otrs (openSUSE-SU-2012:1105-1)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

OpenVAS ID: 71861
OpenVAS Name: Debian Security Advisory DSA 2536-1 (otrs2)
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Exploit-DB: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 3.0.0

Timelineinfo

05/09/2012 🔍
08/08/2012 +91 days 🔍
08/08/2012 +0 days 🔍
08/23/2012 +15 days 🔍
08/23/2012 +0 days 🔍
09/05/2012 +13 days 🔍
12/03/2012 +89 days 🔍
06/13/2014 +557 days 🔍
03/23/2015 +283 days 🔍
09/29/2025 +3843 days 🔍

Sourcesinfo

Advisory: dsa-2536
Researcher: loneferret
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2012-2582 (🔍)
GCVE (CVE): GCVE-0-2012-2582
GCVE (VulDB): GCVE-100-61767

OVAL: 🔍

CERT: 🔍
X-Force: 77530
SecurityFocus: 54890 - OTRS 'Body' Field HTML Injection Vulnerability
Secunia: 50513 - SUSE update for otrs, Moderately Critical
Vulnerability Center: 37483 - OTRS Help Desk and OTRS ITSM Multiple XSS Vulnerabilities, Medium

scip Labs: https://www.scip.ch/en/?labs.20161013

Entryinfo

Created: 03/23/2015 16:50
Updated: 09/29/2025 08:44
Changes: 03/23/2015 16:50 (69), 04/22/2017 09:16 (11), 12/12/2021 09:52 (3), 12/12/2021 09:54 (1), 12/12/2021 09:58 (1), 08/10/2024 03:10 (16), 12/31/2024 08:22 (2), 09/29/2025 08:44 (1)
Complete: 🔍
Cache ID: 216::103

Be aware that VulDB is the high quality source for vulnerability data.

Discussion

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