OTRS up to 2.4.13 cross site scripting

CVSS Meta Temp Score
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CTI Interest Score
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3.9$0-$5k0.00

Summaryinfo

A vulnerability has been found in OTRS and classified as problematic. Affected by this issue is some unknown functionality. The manipulation leads to cross site scripting. This vulnerability is listed as CVE-2012-4751. The attack may be initiated remotely. In addition, an exploit is available. The affected component should be upgraded.

Detailsinfo

A vulnerability, which was classified as problematic, has been found in OTRS (Service Management Software). This issue affects an unknown part. The manipulation with an unknown input leads to a cross site scripting vulnerability. Using CWE to declare the problem leads to CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. Impacted is integrity. The summary by CVE is:

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

The weakness was presented 10/22/2012 as confirmed advisory (CERT.org). It is possible to read the advisory at kb.cert.org. The identification of this vulnerability is CVE-2012-4751 since 09/04/2012. The attack may be initiated remotely. No form of authentication is needed for a successful exploitation. It demands that the victim is doing some kind of user interaction. Technical details are unknown but a public exploit is available. The attack technique deployed by this issue is T1059.007 according to MITRE ATT&CK.

The exploit is available at exploit-db.com. It is declared as proof-of-concept. The vulnerability scanner Nessus provides a plugin with the ID 74831 (openSUSE Security Update : otrs (openSUSE-2012-838)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family SuSE Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 165829 (SUSE Security Update for otrs (openSUSE-SU-2013:0145-1)).

Upgrading to version 3.0.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (79451), Exploit-DB (22070), Tenable (74831), SecurityFocus (BID 56093†) and Vulnerability Center (SBV-37904†). Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Productinfo

Type

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 3.9

VulDB Base Score: 4.3
VulDB Temp Score: 3.9
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Download: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 74831
Nessus Name: openSUSE Security Update : otrs (openSUSE-2012-838)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

OpenVAS ID: 892733
OpenVAS Name: Debian Security Advisory DSA 2733-1 (otrs2 - SQL injection
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Exploit-DB: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: OTRS 3.0.0

Timelineinfo

09/04/2012 🔍
10/17/2012 +43 days 🔍
10/17/2012 +0 days 🔍
10/22/2012 +5 days 🔍
10/22/2012 +0 days 🔍
01/06/2013 +76 days 🔍
06/13/2014 +523 days 🔍
03/24/2015 +284 days 🔍
09/28/2025 +3841 days 🔍

Sourcesinfo

Advisory: kb.cert.org
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2012-4751 (🔍)
GCVE (CVE): GCVE-0-2012-4751
GCVE (VulDB): GCVE-100-62723

OVAL: 🔍

CERT: 🔍
X-Force: 79451
SecurityFocus: 56093 - OTRS Email Body CVE-2012-4751 HTML Injection Vulnerability
Vulnerability Center: 37904 - Open Ticket Request System Cross-Site Scripting Vulnerability via an E-Mail Message Body, Medium

scip Labs: https://www.scip.ch/en/?labs.20161013

Entryinfo

Created: 03/24/2015 12:22
Updated: 09/28/2025 23:13
Changes: 03/24/2015 12:22 (65), 04/23/2017 13:58 (5), 12/19/2021 13:12 (3), 12/27/2024 01:41 (16), 12/29/2024 20:29 (2), 09/28/2025 23:13 (11)
Complete: 🔍
Cache ID: 216::103

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