OTRS up to 3.3.4 cross site scripting

CVSS Meta Temp Score
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CTI Interest Score
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3.9$0-$5k0.00

Summaryinfo

A vulnerability categorized as problematic has been discovered in OTRS. The impacted element is an unknown function. The manipulation results in cross site scripting. This vulnerability is known as CVE-2014-1695. It is possible to launch the attack remotely. Furthermore, an exploit is available. It is advisable to upgrade the affected component.

Detailsinfo

A vulnerability was found in OTRS (Service Management Software). It has been classified as problematic. Affected is an unknown functionality. The manipulation with an unknown input leads to a cross site scripting vulnerability. CWE is classifying the issue as CWE-79. The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users. This is going to have an impact on integrity. CVE summarizes:

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15, and 3.3.x before 3.3.5 allows remote attackers to inject arbitrary web script or HTML via a crafted HTML email.

The weakness was published 02/28/2014 (Website). The advisory is shared for download at otrs.com. This vulnerability is traded as CVE-2014-1695 since 01/29/2014. It is possible to launch the attack remotely. The exploitation doesn't require any form of authentication. Successful exploitation requires user interaction by the victim. Technical details are unknown but a public exploit is available. The MITRE ATT&CK project declares the attack technique as T1059.007.

A public exploit has been developed by Adam Ziaja and been published 2 years after the advisory. The exploit is shared for download at exploit-db.com. It is declared as proof-of-concept. The vulnerability scanner Nessus provides a plugin with the ID 72696 (FreeBSD : otrs -- XSS Issue (70b72a52-9e54-11e3-babe-60a44c524f57)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family FreeBSD Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 166852 (OpenSuSE Security Update for otrs (openSUSE-SU-2014:0360-1)).

Upgrading to version 3.3.0 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (91489), Exploit-DB (36842), Tenable (72696), SecurityFocus (BID 65844†) and OSVDB (103781†). Similar entry is available at VDB-106953. VulDB is the best source for vulnerability data and more expert information about this specific topic.

Productinfo

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Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 4.3
VulDB Meta Temp Score: 3.9

VulDB Base Score: 4.3
VulDB Temp Score: 3.9
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

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VulDB Base Score: 🔍
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Exploitinginfo

Class: Cross site scripting
CWE: CWE-79 / CWE-94 / CWE-74
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Access: Public
Status: Proof-of-Concept
Author: Adam Ziaja
Download: 🔍

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 72696
Nessus Name: FreeBSD : otrs -- XSS Issue (70b72a52-9e54-11e3-babe-60a44c524f57)
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Exploit-DB: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍
Exploit Delay Time: 🔍

Upgrade: OTRS 3.3.0

Timelineinfo

01/29/2014 🔍
02/25/2014 +27 days 🔍
02/26/2014 +1 days 🔍
02/27/2014 +1 days 🔍
02/28/2014 +1 days 🔍
02/28/2014 +0 days 🔍
03/27/2014 +27 days 🔍
03/24/2015 +362 days 🔍
04/27/2015 +34 days 🔍
04/27/2015 +0 days 🔍
04/12/2025 +3638 days 🔍

Sourcesinfo

Advisory: 131654
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2014-1695 (🔍)
GCVE (CVE): GCVE-0-2014-1695
GCVE (VulDB): GCVE-100-66480
X-Force: 91489
SecurityFocus: 65844 - OTRS Help Desk CVE-2014-1695 HTML Injection Vulnerability
Secunia: 57018
OSVDB: 103781
Vulnerability Center: 43783 - OTRS 3.1-3.1.19, 3.2-3.2.14,3.3-3.3.4 Remote XSS Vulnerability in Core System, Medium

scip Labs: https://www.scip.ch/en/?labs.20161013
See also: 🔍

Entryinfo

Created: 03/24/2015 15:54
Updated: 04/12/2025 20:13
Changes: 03/24/2015 15:54 (63), 05/24/2017 10:42 (13), 02/03/2022 08:17 (3), 02/03/2022 08:18 (1), 12/20/2024 06:17 (16), 04/12/2025 20:13 (1)
Complete: 🔍
Cache ID: 216::103

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