OTRS Help Desk up to 3.3.0 access control

CVSS Meta Temp Score
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CTI Interest Score
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6.0$0-$5k0.00

Summaryinfo

A vulnerability described as critical has been identified in OTRS Help Desk up to 3.3.0. Affected by this issue is some unknown functionality. Such manipulation leads to access control. This vulnerability is documented as CVE-2014-9324. There is not any exploit available. Upgrading the affected component is recommended.

Detailsinfo

A vulnerability, which was classified as critical, has been found in OTRS Help Desk up to 3.3.0 (Service Management Software). Affected by this issue is an unknown code block. The manipulation with an unknown input leads to a access control vulnerability. Using CWE to declare the problem leads to CWE-264. Impacted is confidentiality, integrity, and availability. CVE summarizes:

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

The weakness was released 12/19/2014 (Website). The advisory is shared for download at otrs.com. This vulnerability is handled as CVE-2014-9324 since 12/07/2014. The attack may be launched remotely. The requirement for exploitation is a simple authentication. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1068.

The vulnerability scanner Nessus provides a plugin with the ID 80445 (Debian DSA-3124-1 : otrs2 - security update), which helps to determine the existence of the flaw in a target environment. It is assigned to the family Debian Local Security Checks. The commercial vulnerability scanner Qualys is able to test this issue with plugin 167503 (OpenSuSE Security Update for otrs (openSUSE-SU-2015:0117-1)).

Upgrading to version 3.3.1 eliminates this vulnerability.

The vulnerability is also documented in the databases at Tenable (80445), Secunia (SA59875†) and Vulnerability Center (SBV-47787†). Once again VulDB remains the best source for vulnerability data.

Productinfo

Type

Vendor

Name

Version

License

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.3
VulDB Meta Temp Score: 6.0

VulDB Base Score: 6.3
VulDB Temp Score: 6.0
VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv2info

AVACAuCIA
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💳💳💳💳💳💳
💳💳💳💳💳💳
VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Access control
CWE: CWE-264
CAPEC: 🔍
ATT&CK: 🔍

Physical: No
Local: No
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Nessus ID: 80445
Nessus Name: Debian DSA-3124-1 : otrs2 - security update
Nessus File: 🔍
Nessus Risk: 🔍
Nessus Family: 🔍
Nessus Port: 🔍

OpenVAS ID: 703124
OpenVAS Name: Debian Security Advisory DSA 3124-1 (otrs2 - security update)
OpenVAS File: 🔍
OpenVAS Family: 🔍

Qualys ID: 🔍
Qualys Name: 🔍

Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: Upgrade
Status: 🔍

0-Day Time: 🔍

Upgrade: Help Desk 3.3.1

Timelineinfo

12/07/2014 🔍
12/17/2014 +10 days 🔍
12/17/2014 +0 days 🔍
12/19/2014 +2 days 🔍
12/19/2014 +0 days 🔍
12/23/2014 +4 days 🔍
01/12/2015 +20 days 🔍
03/27/2015 +74 days 🔍
12/08/2024 +3544 days 🔍

Sourcesinfo

Advisory: otrs.com
Status: Confirmed
Confirmation: 🔍

CVE: CVE-2014-9324 (🔍)
GCVE (CVE): GCVE-0-2014-9324
GCVE (VulDB): GCVE-100-73316

OVAL: 🔍

Secunia: 59875 - OTRS Help Desk Tickets GenericInterface Access Control Security Bypass Security Issue, Less Critical
Vulnerability Center: 47787 - OTRS Help Desk Remote Host Privilege in the GenericInterface Interface, Medium

Entryinfo

Created: 03/27/2015 14:56
Updated: 12/08/2024 01:59
Changes: 03/27/2015 14:56 (61), 06/16/2017 04:33 (9), 04/09/2022 13:42 (3), 12/08/2024 01:59 (18)
Complete: 🔍
Cache ID: 216:24A:103

Once again VulDB remains the best source for vulnerability data.

Discussion

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