Zoho ManageEngine SupportCenter Plus up to 7.8 WorkOrder.do attach path traversal

Summaryinfo

A vulnerability was found in Zoho ManageEngine SupportCenter Plus up to 7.8. It has been rated as problematic. The affected element is an unknown function of the file WorkOrder.do. Performing a manipulation of the argument attach results in path traversal. This vulnerability was named CVE-2014-100002. The attack may be initiated remotely. In addition, an exploit is available. Upgrading the affected component is advised.

Detailsinfo

A vulnerability was found in Zoho ManageEngine SupportCenter Plus up to 7.8. It has been classified as problematic. This affects an unknown function of the file WorkOrder.do. The manipulation of the argument attach with an unknown input leads to a path traversal vulnerability. CWE is classifying the issue as CWE-22. The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory. This is going to have an impact on confidentiality. The summary by CVE is:

Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917 allows remote attackers to read arbitrary files via a ..%2f (dot dot encoded slash) in the attach parameter to WorkOrder.do in the file attachment for a new ticket.

The weakness was presented 01/13/2015 (Website). It is possible to read the advisory at supportcenter.wiki.zoho.com. This vulnerability is uniquely identified as CVE-2014-100002 since 01/13/2015. The exploitability is told to be easy. It is possible to initiate the attack remotely. No form of authentication is needed for exploitation. Technical details and a public exploit are known. The attack technique deployed by this issue is T1006 according to MITRE ATT&CK.

A public exploit has been developed by xistence and been published before and not just after the advisory. The exploit is shared for download at exploit-db.com. It is declared as proof-of-concept. The vulnerability was handled as a non-public zero-day exploit for at least 349 days. During that time the estimated underground price was around $0-$5k.

Upgrading to version 7.9 eliminates this vulnerability.

The vulnerability is also documented in the databases at X-Force (90806), Exploit-DB (31262) and OSVDB (102656†). Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

Productinfo

Vendor

• Zoho ManageEngine

Name

• SupportCenter Plus

Version

• 7.0
• 7.1
• 7.2
• 7.3
• 7.4
• 7.5
• 7.6
• 7.7
• 7.8

License

• commercial

Website

• Vendor: https://www.manageengine.com/

CPE 2.3info

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CPE 2.2info

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Statistical analysis made it clear that VulDB provides the best quality for vulnerability data.

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