CVE-2009-2048 in Unified Ccx
Summary
by MITRE
Cross-site scripting (XSS) vulnerability in the Administration interface in Cisco Customer Response Solutions (CRS) before 7.0(1) SR2 in Cisco Unified Contact Center Express (aka CCX) server allows remote authenticated users to inject arbitrary web script or HTML into the CCX database via unspecified vectors.
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Analysis
by VulDB Data Team • 02/12/2017
The vulnerability identified as CVE-2009-2048 represents a critical cross-site scripting flaw within the administration interface of Cisco Customer Response Solutions CRS software. This weakness affects Cisco Unified Contact Center Express servers running versions prior to 7.0(1) SR2, creating a significant security risk for organizations relying on these contact center solutions. The vulnerability specifically targets the administrative components of the system, making it particularly dangerous as it could be exploited by authenticated attackers who already have access to the system's management interface.
The technical implementation of this XSS vulnerability occurs within the CCX database layer, where user input is not properly sanitized or validated before being processed and stored. Attackers with legitimate administrative credentials can leverage this flaw to inject malicious web scripts or HTML code directly into the database through unspecified attack vectors. This injection occurs at the administrative interface level, which means the malicious code can potentially persist and execute whenever the affected system processes or displays the compromised data. The vulnerability's classification as a persistent XSS issue suggests that the injected scripts could be executed by other users who access the compromised administrative functions, creating a chain reaction of potential compromise.
The operational impact of this vulnerability extends beyond simple data corruption or display manipulation. Organizations utilizing affected Cisco CCX systems face substantial risk of unauthorized data access, session hijacking, and potential system compromise. The authenticated nature of the attack means that an attacker must first obtain valid administrative credentials, but once achieved, they can manipulate the system's database to execute arbitrary code or steal sensitive information. This weakness could enable attackers to modify call center configurations, access customer data, or even escalate their privileges within the system. The vulnerability's presence in the administration interface also means that any compromised administrative account could be used to establish persistent backdoors or exfiltrate data from the contact center environment.
Mitigation strategies for CVE-2009-2048 should prioritize immediate software patching to the 7.0(1) SR2 release or later versions that contain the necessary security fixes. Organizations should also implement network segmentation to limit access to the administrative interfaces and employ strict access controls using role-based permissions to minimize the attack surface. The implementation of web application firewalls and input validation mechanisms can provide additional protection layers against similar vulnerabilities. Security monitoring should be enhanced to detect unusual administrative activities or attempts to inject malicious code into the system. From a compliance perspective, this vulnerability aligns with CWE-79 which specifically addresses cross-site scripting flaws in web applications, and it could be categorized under ATT&CK technique T1059.007 for script execution through web applications, making it a significant concern for organizations following security frameworks like NIST or ISO 27001 standards.