CVE-2012-2185 in Tivoli Service Request Manager
Summary
by MITRE
IBM Maximo Asset Management 6.2 through 7.5, as used in SmartCloud Control Desk, Tivoli Asset Management for IT, Tivoli Service Request Manager, Maximo Service Desk, and Change and Configuration Management Database (CCMDB), allows remote authenticated users to obtain sensitive information via unspecified vectors.
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Analysis
by VulDB Data Team • 05/06/2017
IBM Maximo Asset Management versions 6.2 through 7.5 contains a vulnerability that enables remote authenticated attackers to access sensitive information through unspecified vectors within the SmartCloud Control Desk, Tivoli Asset Management for IT, Tivoli Service Request Manager, Maximo Service Desk, and Change and Configuration Management Database environments. This vulnerability represents a significant information disclosure risk that could potentially expose confidential data to unauthorized parties. The affected systems typically process authentication requests and manage sensitive asset and configuration data, making this flaw particularly dangerous in enterprise environments where data protection is paramount. The unspecified nature of the attack vectors suggests multiple potential pathways through which an authenticated user could exploit the system to gain access to information that should remain protected.
The technical implementation of this vulnerability appears to involve inadequate access controls or improper data validation mechanisms within the Maximo application framework. When users authenticate to the system, the application may not properly enforce authorization checks on certain data access operations, allowing authenticated users to retrieve information beyond their intended access scope. This type of vulnerability commonly falls under the CWE-200 category of "Information Exposure" and could potentially map to ATT&CK technique T1082 - "System Information Discovery" or T1005 - "Data from Local System" depending on the specific exploitation method. The vulnerability likely stems from insufficient input validation or improper privilege enforcement within the application's data access layer.
The operational impact of this vulnerability extends beyond simple data exposure, as it could enable attackers to gather intelligence about system configurations, asset inventories, and user access patterns. In enterprise environments, this information could be leveraged to plan more sophisticated attacks or to understand system weaknesses that might lead to further compromise. Organizations using these IBM Maximo products may experience compliance violations if sensitive data is exposed, particularly in regulated industries where data protection is mandatory. The vulnerability affects multiple IBM products within the Maximo ecosystem, indicating a systemic issue rather than an isolated problem, which amplifies the potential impact across different business units and departments.
Organizations should implement immediate mitigations including applying the latest security patches from IBM, reviewing and strengthening access controls, and monitoring for suspicious authentication patterns. Network segmentation and privileged access management solutions can help limit the potential impact of such vulnerabilities. Security teams should conduct thorough audits of user permissions and data access controls to ensure that users can only access information necessary for their roles. The vulnerability highlights the importance of regular security assessments and proper configuration management in enterprise asset management systems. Additionally, implementing comprehensive logging and monitoring of data access activities can help detect and respond to potential exploitation attempts. Organizations should also consider conducting security awareness training for administrators and users to reduce the risk of credential compromise that could enable exploitation of this vulnerability.