CVE-2014-3372 in Unified Communications Manager
Summary
by MITRE
Multiple cross-site scripting (XSS) vulnerabilities in the CCM reports interface in the Server in Cisco Unified Communications Manager allow remote attackers to inject arbitrary web script or HTML via unspecified parameters, aka Bug ID CSCuq90589.
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Analysis
by VulDB Data Team • 04/03/2022
The vulnerability identified as CVE-2014-3372 represents a critical security flaw within the Cisco Unified Communications Manager's Call Center Management (CCM) reports interface. This issue manifests as multiple cross-site scripting vulnerabilities that exist in the server-side components of Cisco's unified communications platform, affecting organizations that rely on Cisco's voice and collaboration solutions for their business operations. The vulnerability specifically targets the CCM reports functionality, which is a crucial component for monitoring and analyzing call center performance data within enterprise environments.
The technical implementation of this vulnerability stems from insufficient input validation and output encoding within the CCM reports interface. Attackers can exploit this weakness by manipulating unspecified parameters through web requests, allowing them to inject malicious web scripts or HTML code into the application's response. This injection occurs at the server level where user-supplied data is not properly sanitized before being rendered in the browser context. The flaw operates at the application layer where the system fails to distinguish between legitimate user input and potentially harmful script code, creating an environment where attacker-controlled content can execute within the context of authenticated user sessions.
The operational impact of this vulnerability extends beyond simple data theft or defacement, as it provides attackers with the capability to establish persistent access to sensitive communication data within enterprise networks. Successful exploitation could enable attackers to access call center reports containing sensitive customer information, potentially leading to data breaches that violate privacy regulations and compromise business intelligence. The vulnerability affects the integrity and confidentiality of communication data, as attackers could modify reports, inject malicious payloads, or redirect users to phishing sites. Additionally, the compromised system could serve as a foothold for further lateral movement within the network, particularly in environments where Cisco Unified Communications Manager integrates with other enterprise systems.
Organizations should implement immediate mitigations including applying the relevant Cisco security patches and updates released to address this vulnerability, which aligns with the principle of vulnerability remediation as outlined in the NIST Cybersecurity Framework. Network segmentation strategies should be employed to limit access to the affected CCM reports interface, while implementing web application firewalls to filter malicious requests. Input validation controls should be strengthened at the application level to prevent injection of unauthorized scripts, and regular security assessments should be conducted to identify similar vulnerabilities in other components of the unified communications infrastructure. This vulnerability demonstrates the importance of proper input sanitization techniques and output encoding as specified in CWE-79, which directly relates to cross-site scripting prevention measures. The attack surface reduction strategies recommended by MITRE ATT&CK framework should be implemented to protect against similar persistent threats targeting enterprise communication platforms.