CVE-2026-60724 in Customer Interaction History
Summary
by MITRE • 07/22/2026
Vulnerability in the Oracle Customer Interaction History product of Oracle E-Business Suite (component: Outcome-Result). Supported versions that are affected are 12.2.3-12.2.15. Easily exploitable vulnerability allows low privileged attacker with network access via HTTP to compromise Oracle Customer Interaction History. Successful attacks of this vulnerability can result in unauthorized update, insert or delete access to some of Oracle Customer Interaction History accessible data as well as unauthorized read access to a subset of Oracle Customer Interaction History accessible data. CVSS 3.1 Base Score 5.4 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N).
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Analysis
by VulDB Data Team • 07/22/2026
This vulnerability resides within Oracle E-Business Suite's Customer Interaction History component, specifically in the Outcome-Result module where it manifests as a security flaw that permits unauthorized data manipulation and access. The affected versions span from 12.2.3 through 12.2.15, indicating a broad range of supported releases that remain susceptible to exploitation. The vulnerability's classification as easily exploitable suggests that attackers require minimal prerequisites beyond standard network connectivity, making it particularly concerning for organizations with exposed web services.
The technical nature of this flaw enables low privileged attackers who can access the system through HTTP protocols to perform unauthorized operations against the Customer Interaction History data store. This includes the ability to update, insert, or delete information within specific portions of the database, as well as read access to a subset of accessible data. The CVSS 3.1 score of 5.4 reflects moderate severity with equal impact on confidentiality and integrity, while maintaining a low attack complexity and requiring only local privileges. The vulnerability's attack vector requires network access via HTTP connections, which typically means the system must be exposed to external networks or have accessible web interfaces.
The operational impact of this vulnerability extends beyond simple data compromise as it enables attackers to modify historical customer interaction records, potentially altering service histories, outcome results, and related business data that organizations rely upon for decision making. This modification capability can lead to significant business disruption, regulatory compliance issues, and potential financial losses through fraudulent activities or data manipulation. The unauthorized read access further compounds the risk by allowing attackers to gather sensitive customer information, interaction patterns, and business-critical data that might be used for additional attacks or competitive intelligence gathering.
Organizations should implement immediate mitigations including network segmentation to restrict access to the affected Oracle E-Business Suite components, applying available security patches from Oracle as soon as possible, and implementing robust authentication controls to limit access to only authorized personnel. Network monitoring should be enhanced to detect anomalous HTTP traffic patterns that might indicate exploitation attempts. The vulnerability aligns with CWE-284 (Improper Access Control) and represents a clear violation of the principle of least privilege, while also mapping to ATT&CK techniques related to credential access and privilege escalation through web application vulnerabilities. Regular security assessments and penetration testing should be conducted to identify similar weaknesses in other components of the E-Business Suite environment.