CVE-2026-74820 in AI Platform
Summary
by MITRE • 08/27/2026
ServiceNow has remediated a SQL injection vulnerability that was identified in in the ServiceNow AI platform. This vulnerability could enable an unauthenticated user, in certain circumstances, to execute arbitrary SQL statements against the instance's underlying database and gain access to, or modify, instance data beyond what was intended.
ServiceNow deployed a security update to hosted instances and ServiceNow provided the update to our partners and self-hosted customers. We are not currently aware of malicious exploitation against ServiceNow instances.
We recommend customers promptly apply appropriate updates or upgrade to a patched release if they have not already done so.
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Analysis
by VulDB Data Team • 08/27/2026
A critical SQL injection vulnerability was identified within the artificial intelligence platform component of the ServiceNow enterprise service management suite, representing a significant security flaw that allows for unauthorized database interactions. This specific weakness stems from improper validation and sanitization of user-supplied input before its inclusion in dynamically constructed SQL queries executed by the backend application server. The architectural design failure permits an attacker to inject malicious SQL commands into legitimate query structures, thereby bypassing intended access controls and logic flows inherent to the platform's security model.
The operational impact of this vulnerability is severe due to the potential for unauthenticated exploitation under specific configuration circumstances. An adversary who successfully exploits this flaw can execute arbitrary Structured Query Language statements against the underlying database infrastructure supporting the ServiceNow instance. This capability extends beyond simple data retrieval, as it potentially allows for the modification or deletion of critical system records and user data. The ability to manipulate database contents directly compromises the integrity, confidentiality, and availability of sensitive organizational information processed through the platform, including customer service tickets, human resources records, and IT infrastructure configurations.
From a classification perspective, this vulnerability aligns with CWE-89 Improper Neutralization of Special Elements used in an SQL Command, commonly known as SQL Injection. In terms of offensive security frameworks such as MITRE ATT&CK, the exploitation technique corresponds to T1059 Command and Scripting Interpreter or more specifically techniques related to database interaction like T1213 Data from Information Repositories if data exfiltration occurs, or T1078 Valid Accounts if privilege escalation is involved. The lack of authentication required for certain attack vectors highlights a failure in the principle of least privilege and robust input validation at the application layer, which are foundational elements of secure software development lifecycle practices.
ServiceNow has addressed this issue by deploying security updates to hosted instances and distributing patches to partners and self-hosted customers. As there is currently no evidence of malicious exploitation in the wild, immediate panic is not required; however, proactive remediation remains essential for maintaining a strong security posture. Organizations utilizing ServiceNow must prioritize applying these specific security updates or upgrading to patched releases that contain the necessary code fixes to neutralize the injection vector. Regular patch management and continuous monitoring for anomalous database activity are recommended strategies to mitigate risks associated with such vulnerabilities in enterprise environments.