Open Ticket Request System up to 5.0.38/6.0.23/7.0.12 information disclosure

Summaryinfo

A vulnerability described as problematic has been identified in Open Ticket Request System up to 5.0.38/6.0.23/7.0.12. This issue affects some unknown processing of the component Ticket Handler. Such manipulation leads to information disclosure. This vulnerability is listed as CVE-2019-18179. The attack may be performed from remote. There is no available exploit.

Detailsinfo

A vulnerability was found in Open Ticket Request System up to 5.0.38/6.0.23/7.0.12 (Ticket Tracking Software). It has been rated as problematic. Affected by this issue is an unknown code block of the component Ticket Handler. The manipulation with an unknown input leads to a information disclosure vulnerability. Using CWE to declare the problem leads to CWE-200. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information. Impacted is confidentiality. CVE summarizes:

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

The weakness was presented 01/06/2020 (Website). The advisory is shared for download at lists.debian.org. This vulnerability is handled as CVE-2019-18179 since 10/17/2019. The attack may be launched remotely. The requirement for exploitation is a simple authentication. Successful exploitation requires user interaction by the victim. There are neither technical details nor an exploit publicly available. The MITRE ATT&CK project declares the attack technique as T1592.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

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Productinfo

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

Version

• 5.0.0
• 5.0.1
• 5.0.2
• 5.0.3
• 5.0.4
• 5.0.5
• 5.0.6
• 5.0.7
• 5.0.8
• 5.0.9
• 5.0.10
• 5.0.11
• 5.0.12
• 5.0.13
• 5.0.14
• 5.0.15
• 5.0.16
• 5.0.17
• 5.0.18
• 5.0.19
• 5.0.20
• 5.0.21
• 5.0.22
• 5.0.23
• 5.0.24
• 5.0.25
• 5.0.26
• 5.0.27
• 5.0.28
• 5.0.29
• 5.0.30
• 5.0.31
• 5.0.32
• 5.0.33
• 5.0.34
• 5.0.35
• 5.0.36
• 5.0.37
• 5.0.38
• 6.0.0
• 6.0.1
• 6.0.2
• 6.0.3
• 6.0.4
• 6.0.5
• 6.0.6
• 6.0.7
• 6.0.8
• 6.0.9
• 6.0.10
• 6.0.11
• 6.0.12
• 6.0.13
• 6.0.14
• 6.0.15
• 6.0.16
• 6.0.17
• 6.0.18
• 6.0.19
• 6.0.20
• 6.0.21
• 6.0.22
• 6.0.23
• 7.0.0
• 7.0.1
• 7.0.2
• 7.0.3
• 7.0.4
• 7.0.5
• 7.0.6
• 7.0.7
• 7.0.8
• 7.0.9
• 7.0.10
• 7.0.11
• 7.0.12

License

• free

CPE 2.3info

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CPE 2.2info

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