SolarWinds WebHelpDesk 12.7.1 TSV Export view?tab=group Request code injection

CVSS Meta Temp Score
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CTI Interest Score
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6.5$0-$5k0.00

Summaryinfo

A vulnerability has been found in SolarWinds WebHelpDesk 12.7.1 and classified as critical. Impacted is an unknown function of the file TicketActions/view?tab=group of the component TSV Export Handler. This manipulation as part of Request causes code injection. This vulnerability appears as CVE-2019-20002. The attack requires local access. There is no available exploit.

Detailsinfo

A vulnerability classified as critical was found in SolarWinds WebHelpDesk 12.7.1. Affected by this vulnerability is an unknown part of the file TicketActions/view?tab=group of the component TSV Export Handler. The manipulation as part of a Request leads to a code injection vulnerability. The CWE definition for the vulnerability is CWE-94. The product constructs all or part of a code segment using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the syntax or behavior of the intended code segment. As an impact it is known to affect confidentiality, integrity, and availability. The summary by CVE is:

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

The weakness was presented 04/27/2020. This vulnerability is known as CVE-2019-20002 since 12/26/2019. The attack can be launched remotely. A single authentication is necessary for exploitation. It demands that the victim is doing some kind of user interaction. Technical details of the vulnerability are known, but there is no available exploit. The attack technique deployed by this issue is T1059 according to MITRE ATT&CK.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

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Productinfo

Vendor

Name

Version

License

Website

CPE 2.3info

CPE 2.2info

CVSSv4info

VulDB Vector: 🔍
VulDB Reliability: 🔍

CVSSv3info

VulDB Meta Base Score: 6.5
VulDB Meta Temp Score: 6.5

VulDB Base Score: 5.3
VulDB Temp Score: 5.3
VulDB Vector: 🔍
VulDB Reliability: 🔍

NVD Base Score: 7.8
NVD Vector: 🔍

CVSSv2info

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VectorComplexityAuthenticationConfidentialityIntegrityAvailability
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VulDB Base Score: 🔍
VulDB Temp Score: 🔍
VulDB Reliability: 🔍

NVD Base Score: 🔍

Exploitinginfo

Class: Code injection
CWE: CWE-94 / CWE-74 / CWE-707
CAPEC: 🔍
ATT&CK: 🔍

Physical: Partially
Local: Yes
Remote: Yes

Availability: 🔍
Status: Not defined

EPSS Score: 🔍
EPSS Percentile: 🔍

Price Prediction: 🔍
Current Price Estimation: 🔍

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Threat Intelligenceinfo

Interest: 🔍
Active Actors: 🔍
Active APT Groups: 🔍

Countermeasuresinfo

Recommended: no mitigation known
Status: 🔍

0-Day Time: 🔍

Timelineinfo

12/26/2019 🔍
04/27/2020 +123 days 🔍
04/28/2020 +1 days 🔍
05/06/2025 +1834 days 🔍

Sourcesinfo

Vendor: solarwinds.com

Advisory: medium.com
Status: Not defined

CVE: CVE-2019-20002 (🔍)
GCVE (CVE): GCVE-0-2019-20002
GCVE (VulDB): GCVE-100-154423

Entryinfo

Created: 04/28/2020 10:01
Updated: 05/06/2025 11:49
Changes: 04/28/2020 10:01 (37), 04/28/2020 10:06 (17), 06/03/2024 09:53 (17), 05/06/2025 11:49 (3)
Complete: 🔍
Cache ID: 216::103

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